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Is my almost decade old ATI Radeon 4870 video card finally failing?

Question asked by ant on Aug 3, 2018
Latest reply on Aug 9, 2018 by ant

Recently, I turned off my old full-tower PC off for a few hours last month (overnight) and earlier today due to the hot summer weather. My room temperature was like over 80F degrees.

 

After I powered on my PC, its updated 64-bit W7's boot up splash screen showed a partial white flash for a second and then corruptions. I think it got to its login screen and then with a corrupted blue screen which was unreadable with more white blocks. https://i.imgur.com/87PHHDL.jpg and https://i.imgur.com/V9kmhTo.jpg for my blurry iPhone 4S photographs of it. Also, it was able to make a memory dump as shown below when I was able to get back in after pressing the PC's reset button (not power off and on):

 

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

 

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Summary Dump File: Only kernel address space is available

 

Symbol search path is: srv*c:\symbols*https://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 7601.24150.amd64fre.win7sp1_ldr_escrow.180528-1700

Machine Name:

Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03252c90

Debug session time: Sat Jul  7 10:08:48.150 2018 (UTC - 7:00)

System Uptime: 0 days 0:00:44.040

Loading Kernel Symbols

...............................................................

................................................................

................

Loading User Symbols

 

Loading unloaded module list

....

*******************************************************************************

*      *

*                        Bugcheck Analysis      *

*      *

*******************************************************************************

 

Use !analyze -v to get detailed debugging information.

 

BugCheck 116, {fffffa8009143010, fffff88004837efc, 0, 2}

 

*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

Probably caused by : atikmpag.sys ( atikmpag+8efc )

 

Followup: MachineOwner

---------

 

6: kd> !analyze -v

*******************************************************************************

*      *

*                        Bugcheck Analysis      *

*      *

*******************************************************************************

 

VIDEO_TDR_FAILURE (116)

Attempt to reset the display driver and recover from timeout failed.

Arguments:

Arg1: fffffa8009143010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: fffff88004837efc, The pointer into responsible device driver module (e.g. owner tag).

Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

Arg4: 0000000000000002, Optional internal context dependent data.

 

Debugging Details:

------------------

 

 

FAULTING_IP:

atikmpag+8efc

fffff880`04837efc 4055            push    rbp

 

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

 

BUGCHECK_STR:  0x116

 

PROCESS_NAME:  System

 

CURRENT_IRQL:  0

 

STACK_TEXT:

fffff880`079fe9c8 fffff880`048eb388 : 00000000`00000116 fffffa80`09143010 fffff880`04837efc 00000000`00000000 : nt!KeBugCheckEx

fffff880`079fe9d0 fffff880`048eb092 : fffff880`04837efc fffffa80`09143010 fffffa80`07c76d50 fffffa80`07c76010 : dxgkrnl!TdrBugcheckOnTimeout+0xec

fffff880`079fea10 fffff880`0560ffcb : fffffa80`09143010 00000000`00000000 fffffa80`07c76d50 fffffa80`07c76010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2

fffff880`079fea40 fffff880`05639d45 : 00000000`ffffffff 00000000`0000083b 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b

fffff880`079feb20 fffff880`0563848b : 00000000`00000102 00000000`00000000 00000000`0000083b 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71

fffff880`079feb50 fffff880`0560b2f2 : ffffffff`ff676980 fffffa80`07c76010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb

fffff880`079febf0 fffff880`0563804a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`077fe748 : dxgmms1!VidSchiScheduleCommandToRun+0x1da

fffff880`079fed00 fffff800`0335bbe0 : 00000000`059c8b64 fffff800`031fd180 00000000`00000001 fffffa80`075d1060 : dxgmms1!VidSchiWorkerThread+0xba

fffff880`079fed40 fffff800`030bd8c6 : fffff800`031fd180 fffffa80`075d1060 fffff800`0320d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x194

fffff880`079fed80 00000000`00000000 : fffff880`079ff000 fffff880`079f9000 fffff880`044a2c20 00000000`00000000 : nt!KiStartSystemThread+0x16

 

 

STACK_COMMAND:  .bugcheck ; kb

 

FOLLOWUP_IP:

atikmpag+8efc

fffff880`04837efc 4055            push    rbp

 

SYMBOL_NAME:  atikmpag+8efc

 

FOLLOWUP_NAME:  MachineOwner

 

MODULE_NAME: atikmpag

 

IMAGE_NAME:  atikmpag.sys

 

DEBUG_FLR_IMAGE_TIMESTAMP:  517f30ef

 

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

 

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

 

Followup: MachineOwner

---------

 

6: kd> lmvm atikmpag

start             end                 module name

fffff880`0482f000 fffff880`0488e000   atikmpag   (no symbols)

    Loaded symbol image file: atikmpag.sys

    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys

    Image name: atikmpag.sys

    Timestamp:        Mon Apr 29 19:48:15 2013 (517F30EF)

    CheckSum:         000613E7

    ImageSize:        0005F000

    File version:     8.14.1.6264

    Product version:  8.14.1.6264

    File flags:       8 (Mask 3F) Private

    File OS:          40004 NT Win32

    File type:        3.4 Driver

    File date:        00000000.00000000

    Translations:     0409.04b0

    CompanyName:      Advanced Micro Devices, Inc.

    ProductName:      AMD driver

    InternalName:     atikmpag.sys

    OriginalFilename: atikmpag.sys

    ProductVersion:   8.14.01.6264

    FileVersion:      8.14.01.6264

    FileDescription:  AMD multi-vendor Miniport Driver

    LegalCopyright:   Copyright (C) 2007 Advanced Micro Devices, Inc.

6: kd> lmvm atikmpag

start             end                 module name

fffff880`0482f000 fffff880`0488e000   atikmpag   (no symbols)

    Loaded symbol image file: atikmpag.sys

    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys

    Image name: atikmpag.sys

    Timestamp:        Mon Apr 29 19:48:15 2013 (517F30EF)

    CheckSum:         000613E7

    ImageSize:        0005F000

    File version:     8.14.1.6264

    Product version:  8.14.1.6264

    File flags:       8 (Mask 3F) Private

    File OS:          40004 NT Win32

    File type:        3.4 Driver

    File date:        00000000.00000000

    Translations:     0409.04b0

    CompanyName:      Advanced Micro Devices, Inc.

    ProductName:      AMD driver

    InternalName:     atikmpag.sys

    OriginalFilename: atikmpag.sys

    ProductVersion:   8.14.01.6264

    FileVersion:      8.14.01.6264

    FileDescription:  AMD multi-vendor Miniport Driver

    LegalCopyright:   Copyright (C) 2007 Advanced Micro Devices, Inc.

 

 

It can't be its hardware's hot heat since I just turned it on after several (five and ten) hours power off. Maybe too hot in my room which was over 80F degees without AC. Maybe the video card is failing due to bad caps? Maybe it needs to be cleaned from its dusts? http://zimage.com/~ant/antfarm/about/MyComputerStuff.txt for the detailed specifications for primary computer.

 

I hope someone can answer soon. Thank you for reading my long post.

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