AnsweredAssumed Answered

BSOD caused by AMD 6400 series graphics card?

Question asked by coffent on Jul 31, 2018
Latest reply on Aug 2, 2018 by elstaci

I installed an AMD Radeon HD 6400 Series graphics card in my computer running Windows 7 several months ago.  (Specifically MSI ATI Radeon HD6450 1 GB DDR3 VGA/DVI/HDMI Low Profile PCI-Express Video Card R6450-MD1GD3/LP.)

 

Recently I've begun to get BSODs either when booting up or during normal operation.  Both displays on my dual-monitor system show a bizarre pattern of horizontal lines for a fraction of a second before the BSOD.  The error message from one of the crashes says

 

The driver is mismanaging system PTEs

Problem signature:

  Problem Event Name:    BlueScreen

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    1033

Additional information about the problem:

  BCCode:    da

  BCP1:    0000000000000504

  BCP2:    FFFFF6FC40000010

  BCP3:    0000000000000037

  BCP4:    0000000000000002

  OS Version:    6_1_7601

  Service Pack:    1_0

  Product:    768_1

 

Both Windows and the AMD driver installation program say the driver 15.20.1062.1004 currently installed is up to date, and I've made no hardware changes in recent months.  Can anyone suggest what might be causing this problem?  Is it a hardware issue?  Thanks.

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