4 Replies Latest reply on Aug 24, 2018 2:13 AM by pokester

    windows 10 update stops rx570 driver

    kerrya

      So on July 26/18 my Windows 10 64bit computer automatically installed an update from Microsoft. Just did it behind my back while at dinner.

       

      Ever since then the rx570 drivers no longer work - device manager says:

      "Windows has stopped this device because it has reported problems. (Code 43)"

       

      I have a dual monitor setup and windows no longer can see the second display.

       

      This happened originally about a week before when an alert from AMD about new drivers made me allow the install of the new diriver. Same problem. I was able to fix the problem by going back to the previous windows restore paint and everything was working fine again.

       

      However, this time, after the windows update, there are no more restore points. It's like the update deleted them.

      I've tried every single new driver from AMD up to 18.7.1 and still nothing. I even uninstalled the previous driver and reinstalled 18.7.1 and still no luck.

       

      I am not a gamer. I use this computer for work and going back to a single monitor s severely hampering my productivity. Not such a good think with my employer.

       

      The card is a MSI 5x 570 Gaming X 4G card, so I contacted MSI. They tried some things and gave up. Said to call AMD.

       

      Turns out you can't call AMD you have to submit a form. But the form is for AMD cards only, not MSI cards. Nice catch 22.

       

      Any help appreciated. I'm desperate.

       

      Kerry

        • Re: windows 10 update stops rx570 driver
          pokester

          MSI made your card and yes they should support this and yes this has been a very common problem. As black zion said you need to block the update. To get you rolling correctly again you can run DDU from wagnardsoft_com from safe mode, have the new AMD on hand before doing this. Unplug from the internet boot up Windows and install the correct driver. Reboot and verify all is working. You can plug back in have Windows check for updates and if it lists that it wants to update the driver you can choose to block it per instructions black_zion provided.

           

          I uses a little utility winaerotweaker from winaero_com and it has a check box option to disable Windows 10 from updating drivers. I choose to update my own drivers as you have seen, Microsoft gets it wrong.

           

          Good Luck!

          • Re: windows 10 update stops rx570 driver
            kerrya

            I can't believe it. I did fix the problem above a month ago, and today while I was at dinner Windows re-installed the dam update and again I'm broken.

            I downloaded the latest drivers for the rx-570 as a month had gone by ans surely AMD have fixed this issue by now.... but no... still broken even after uninstalling the old driver before reinstalling the new one.

             

            Somebody tell me please why AMD won't fix this? I am not the only one broken and they've had a ton of time to get a driver ready. Are they just too lazy  or they just don't care.

             

            I've been an AMD fan for decades cut their losing me now.

              • Re: windows 10 update stops rx570 driver
                pokester

                I'm confused, why exactly is AMD to blame when Windows is the one updating and screwing up your computer? I get it's messing up the AMD product but AMD doesn't control what MS does with their driver repositories. MS screws up drivers on tons of stuff not just AMD's. They mess up sound and network controllers all the time too! Did you block Windows for updating drivers as I had suggested above and it still did this? I ask because typically once you have done this, the problem is gone. All driver updates are manual then. I do feel your frustration. Just do what you did again the first time and make sure to block Windows driver updates.