AnsweredAssumed Answered

windows 10 update stops rx570 driver

Question asked by kerrya on Jul 27, 2018
Latest reply on Jan 13, 2020 by pokester

So on July 26/18 my Windows 10 64bit computer automatically installed an update from Microsoft. Just did it behind my back while at dinner.


Ever since then the rx570 drivers no longer work - device manager says:

"Windows has stopped this device because it has reported problems. (Code 43)"


I have a dual monitor setup and windows no longer can see the second display.


This happened originally about a week before when an alert from AMD about new drivers made me allow the install of the new diriver. Same problem. I was able to fix the problem by going back to the previous windows restore paint and everything was working fine again.


However, this time, after the windows update, there are no more restore points. It's like the update deleted them.

I've tried every single new driver from AMD up to 18.7.1 and still nothing. I even uninstalled the previous driver and reinstalled 18.7.1 and still no luck.


I am not a gamer. I use this computer for work and going back to a single monitor s severely hampering my productivity. Not such a good think with my employer.


The card is a MSI 5x 570 Gaming X 4G card, so I contacted MSI. They tried some things and gave up. Said to call AMD.


Turns out you can't call AMD you have to submit a form. But the form is for AMD cards only, not MSI cards. Nice catch 22.


Any help appreciated. I'm desperate.