0 Replies Latest reply on Jul 26, 2018 11:28 AM by sangapol

    radeon r7 series + rx550m display or graphic card problem acer nitro 5


      Fortnite and other games don't work like they should, low fps even if i know the other people with the same laptop have a much better performance and without any bug like this https://www.youtube.com/watch?v=h6rIH44tqQA

      I reinstalled all the drivers 3 times to 3 other version's 18.5.1, 18.7.1 and 17.10.2001.1004 on the 17.10.2 it was working the best,without this weird color's but still not great 60fps on minimal without full hd settings. Bios was also updated from this site https://www.acer.com/ac/en/SG/content/support-product/7313?b=1

      Even when i force to off the r7 series graphic the performance isn't great like it should, even if it's working only on rx550m then.

      I don't know if it is a problem with software or hardware and if I should send it back or what ?

      Thank you guys for help :).

      System Configuration:

      Motherboard: ACER NITRO 5 (cmd systeminfo said only it's acer soo...)
      CPU: AMD FX-9830P RADEON R7
      Memory: 8GB DDR4
      GPU: RADEON R7 Series + RADEON RX550M
      VBIOS:  113-c91400-007 (this is r7 one, could't find for rx550m)
      Driver:  Adrenalin Edition 18.7.1
      OS:  Windows 10 home 10.0.15063

      Steps to Reproduce:

      1. Open the game
      2. Change it for full screen
      3. when the full screen color bug appears https://www.youtube.com/watch?v=h6rIH44tqQA

      Expected Behavior:

      Game runs perfectly, and the performance is better.

      Actual Behavior:

      Stay on low fps even when i put settings on low , even on older version of software and even when u turn r7 series graphic down so rx550m is forced to use on everything .

      Video will say more than a word's https://www.youtube.com/watch?v=h6rIH44tqQA