AnsweredAssumed Answered

Black screen installing AMD Radeon drivers for R9 380 4GB

Question asked by lloydbowen on Jul 23, 2018
Latest reply on Jul 24, 2018 by dstmnd89x

Hello everyone!


Thought I'd come to the forums as I can't seem to find any official guidance at all. I have a problem with my XFX Radeon R9 380 4GB. Mainly the drivers. I installed the newest drivers from AMD's website (18.7.1) and then tried to install the older version (18.5.1) but I get the same problem.


When I install the driver, halfway through the install my screen goes black, forcing me to control my computer using Chrome Remote Desktop. Once the driver has finished installing, I checked to see if I could change anything on the Display tab in Radeon Settings and it says that I have 'No AMD Products connected'.


Now I am stuck to using the stock Microsoft Basic Display Adapter drivers. Which is of course, completely bottlenecking my system and not allowing me to play games (e.g. osu!, CSGO, Overwatch).


PC Specs:

CPU: AMD A10-7870K @ 4.3 GHz

Cooler: Cooler Master Seidon 120V Ver.2

Mobo: Gigabyte GA-G1.Sniper A88X

RAM: Corsair Vengeance LP 16GB (2 x 8GB) DDR3-1600

GPU: XFX AMD Radeon R9 380 4GB DD

PSU: Coler Master 750W 80+ Bronze Semi-Modular

Case: NZXT H440 White