2 Replies Latest reply on Jul 23, 2018 12:30 AM by waltc

    I am not able too boot PC, Ryzen CPU not compatible with curent MOBO BIOS and a really mad DAD

    iliketurtles

      Hi! I made a big mistake when I bought a MSI B350 Tomahawk with a Ryzen 5 2600X. I am 15 years old and I am from Romania. I had a very difficult exam and my dad bought me this computer to make me happy for hard work I made. Now my dad is extremly bad at me because we can not update the BIOS from the motherboard. We tried to return the motherboard but they wouldn't take it, I asked for BIOS update but they said that they don't do things like that. I searched for PC services around the city but no-one could update my BIOS. There was a guy that said he could remove the replace the BIOS CHIP but I could lose warranty so I didn't accept.

       

       

      I made a request for a "Boot Kit" and I've send images and purchase documents to AMD but they didn't respond. My dad would take my computer and sell it to someone else.. Please AMD help me.

       

      The service request number is: 8200820909

       

      "

      Dear Customer,

      Your Service Request has been received and will be processed shortly.

      "

      I don't know how short would it take. I'm just wondering that you didn't receive my request.

       

      Thank you AMD..