I get your frustration but these are USER TO USER forums not AMD employees answering you here. I will do what I can to help and that is 2 fold. I will give you the link to open a support ticket and I will mention the name of a an AMD employee that is a moderator here that with your service number may be able to help you but I can't promise that. I am a user just like you.
That support link: Email Form
Matt amdmatt is there anything you could do to help look into this young mans request please?
Good luck, I hope once you get past the hassle it will have been worth the wait. Hang in there!
On the MSI forums here: MSI Global English Forum - Index there are numerous posts by people with your motherboard who have been able to flash the bios without a problem. You can flash the bios yourself, btw--sounds like the computer store where you bought your stuff doesn't haven't a clue. Finding a store that knows what it's doing is very important for you...;) Your problem could be corrected in under five minutes by a competent shop. Caveat Emptor. AMD can send you a boot kit--but whoever told you your motherboard bios could not be updated is completely wrong--and simply finding a local computer shop where you live that knows what it is doing will get you up and running much faster.