6 Replies Latest reply on Jul 19, 2018 8:43 AM by elstaci

    PC randomly shuts down

    worthycoder

      My PC randomly shuts down, please, help!

       

      I just bought my new PSU (Corsair RMi 650W). Previously I had Chieftec A-135 Series 650W and then I bought Thermaltake Toughpower DPS G 650W RGB but it broken.

       

      My setup:

      ASUS B350-F GAMING Motherboard

      MSI GTX 1060 3G GAMING X

      SSD HyperX 240G

      HDD 1TB WD Black

      AMD Ryzen 5 1600

      Corsair RMi 650W

       

      When its happening critical error appears at windows system log:

       

       

      Имя журнала:   System

      Источник:      Microsoft-Windows-Kernel-Power

      Дата:          18.07.2018 15:59:54

      Код события:   41

      Категория задачи:(63)

      Уровень:       Критический

      Ключевые слова:(70368744177664),(2)

      Пользователь:  СИСТЕМА

      Компьютер:     Trench

      Описание:

      Система перезагрузилась, завершив работу с ошибками. Возможные причины ошибки: система перестала отвечать на запросы, произошел критический сбой или неожиданно отключилось питание.

      Xml события:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

          <EventID>41</EventID>

          <Version>6</Version>

          <Level>1</Level>

          <Task>63</Task>

          <Opcode>0</Opcode>

          <Keywords>0x8000400000000002</Keywords>

          <TimeCreated SystemTime="2018-07-18T11:59:54.556028300Z" />

          <EventRecordID>2610</EventRecordID>

          <Correlation />

          <Execution ProcessID="4" ThreadID="8" />

          <Channel>System</Channel>

          <Computer>Trench</Computer>

          <Security UserID="S-1-5-18" />

        </System>

        <EventData>

          <Data Name="BugcheckCode">0</Data>

          <Data Name="BugcheckParameter1">0x0</Data>

          <Data Name="BugcheckParameter2">0x0</Data>

          <Data Name="BugcheckParameter3">0x0</Data>

          <Data Name="BugcheckParameter4">0x0</Data>

          <Data Name="SleepInProgress">0</Data>

          <Data Name="PowerButtonTimestamp">0</Data>

          <Data Name="BootAppStatus">0</Data>

          <Data Name="Checkpoint">0</Data>

          <Data Name="ConnectedStandbyInProgress">false</Data>

          <Data Name="SystemSleepTransitionsToOn">0</Data>

          <Data Name="CsEntryScenarioInstanceId">0</Data>

          <Data Name="BugcheckInfoFromEFI">true</Data>

          <Data Name="CheckpointStatus">0</Data>

        </EventData>

      </Event>

        • Re: PC randomly shuts down
          elstaci

          If this is your third PSU, I would check power at the wall outlet to be sure you are getting proper voltage output. Also make sure the PSU Switch is set to the proper voltage for your area (120v or 220v). I believe in Europe, normal Residential and commercial power is 220 Volts while in the US it is 120 volts.

           

          When it shuts down, does it BSOD with error messages or any type of error messages?

           

          Does the Motherboard indicate any troubleshooting LED lights that may be lit up or Trouble Codes?

           

          Do you have your Motherboard and GPU card (8 Pin GPU Power Connector) properly connected to the PSU? 

           

          How long before the computer crashes and shuts off after restarting the computer? 

           

          When it shuts down, does is it shut down as though you hit the "Restart or Power OFF " button on the computer case?

           

          Generally, if a computer shuts downs as though you hit the "Restart or Power OFF " button probably indicates a Power (PSU) or Overheating problem. Could also be caused by a bad hardware that is shorting out the PSU or Motherboard.

          3 of 3 people found this helpful
            • Re: PC randomly shuts down
              pokester

              Whenever I think it could be a power issue at the wall I always suggest a good sine wave UPS battery backup. They do a good job off leveling of minor power variations. If the power issue is worse you can get into line conditioners and or buck boosters. Absolutely something I would be checking out after several PSU's. Good call elstaci, as usual!

              1 of 1 people found this helpful
              • Re: PC randomly shuts down
                worthycoder

                When it shuts down, does it BSOD with error messages or any type of error messages?
                It is just a black screen! PC don't react at anything! Like, my keyboard and mouse turns off, but my GPU and Motherboard still working.

                 

                Does the Motherboard indicate any troubleshooting LED lights that may be lit up or Trouble Codes?
                No

                 

                Do you have your Motherboard and GPU card (8 Pin GPU Power Connector) properly connected to the PSU?
                Of course! If it's not, why would it work with my old PSU

                 

                How long before the computer crashes and shuts off after restarting the computer?
                It is absolutely random.No logical chain. I can play and it will shut down, but I can search for something in the browser and it will shut down

                 

                When it shuts down, does is it shut down as though you hit the "Restart or Power OFF " button on the computer case?
                No, it doesn't

                 

                Generally, if a computer shuts downs as though you hit the "Restart or Power OFF " button probably indicates a Power (PSU) or Overheating problem. Could also be caused by a bad hardware that is shorting out the PSU or Motherboard.
                I've been logging temperatures for a day and there is no even 50 degrees...

              • Re: PC randomly shuts down
                elstaci

                If your able to boot into Windows, I suggest to download this free diagnostic program called OCCT. It stress tests the CPU/APU/, GPU, and PSU.

                 

                If you run the PSU test and it shuts down as soon as the test starts, it may indicate a power problem. I would first run the GPU Test with Errors checked marked for One hour on Full screen and see if it shuts down during the test. You can check both the Temperatures and PSU Outputs while the test is running to determine if you have a power or temperature or GPU problem. After the test, OCCT will link you to the "results" data folder showing all the data accumulated during the test. The Folder will be located at "Documents" inside of the OCCT Folder.

                 

                IF the GPU test runs fine, Then I would do the PSU test since you have a new PSU installed, unless you noticed something weird with either the Temperatures or PSU Power outputs.

                1 of 1 people found this helpful
                  • Re: PC randomly shuts down
                    worthycoder

                    After 20 mins of PSU stress test PC shut down, here is the results of this test: 12-13 — Yandex.Disk

                     

                    Previously, I did GPU stresss test for 1 hour: 11-52 — Yandex.Disk

                     

                    My PSU is broken, right?

                      • Re: PC randomly shuts down
                        elstaci

                        Can you post the PSU 12 volt/3.3 volts/ and 5 volts data from OCCT Test?

                         

                        If it doesn't shut down by itself it probably something else that is occurring.  Need to see if your PSU 12 volts , 5 volts, and 3.3 volts are within range during the testing. Especially post the ones where it crashed during the PSU Test.

                         

                        The PSU Test is basically running the CPU and GPU test at the same time.

                         

                        Try running the CPU test and see if it crashes. If it doesn't, again run the PSU Test.

                         

                        Is your house power 120 or 220 volts?

                         

                        If it crashes during the PSU Test, does indicate something wrong with either the power or possibly the temperature. 

                         

                        You have a new PSU so it is hard to believe that it is bad. Like the PSU from before that went bad supposingly.