5 Replies Latest reply on Aug 31, 2018 3:31 AM by pokester

    crashes while watching netflix

    yeeboizzzzzz

      My r7 370k GPU crashes while im watching netlflix or hulu. I can watch videos on youtube without a problem, and games work fine as well. It is reading a code 12 error code when I view the device in device manager. Anyone have any insight on this problem? thanks in advance

        • Re: crashes while watching netflix
          pokester

          I am sure many of us could offer some advice unfortunately we really need the required information about your system to be able to begin to help and please include what software you are using to view the mentioned streaming services.

           

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            • Re: crashes while watching netflix
              yeeboizzzzzz

              sorry for so much time passing for my reply. I usually watch Netflix in  the Microsoft edge browser and according to device manager I am using driver version 23.20.15017.3010. let me know if you need any specifications. My BSOD reads system_service_exception and what failed is atikmdag.sys. Hope this of more help. thanks. Additional info: before the windows 10 creators update, my computer ran Netflix with no problems whatsoever.

                • Re: crashes while watching netflix
                  pokester

                  Have you reported the issue to Microsoft and asked them what they changed and why their browser doesn't work since the creators update? You may want to do that as well as letting AMD know about it, which you still have not if you have not submitted an issue report or opened a support ticket. The links for those are in Radeon Settings, the driver download page or contact page on the AMD website. I have no idea what will fix this. I can only tell you I don't use edge ever, and netflix runs fine for me out of chrome and opera. I watch it all the time. My Windows and browsers are fully up to date. My suggestion would be to try another browser until hopefully MS and AMD figure out a fix. This is certainly not the first I have heard of issues like this. They have come and gone several times over the past couple years. One think you could try, not sure if edge allows this, I know the other browsers do, is to turn off hardware acceleration. This may help until there is a driver or software fix.

              • Re: crashes while watching netflix
                toadd4039

                Have same problem. I'm using Ryzen 5 2400G.

                Any other tasks cause no problem (e.g. watching video on youtube using firefox, playing games...)

                but whenever I run netflix app (downloaded on Microsoft Store) screen crashs.