3 Replies Latest reply on Jul 7, 2018 8:29 AM by kingfish

    GPU update -> Blue screen -> inaccesible boot device. Help please

    euro1215

      Hello everyone! This is second time AMD drivers killed my windows boot! iam glad for any help please.

      Ive been running PC on RX 560 for like half n year or soo. No problem with updating my GPU. Then yesterday i wanted to update and it went into blue screen in middle of the proccess and killed my booting. I had such trouble to backup my files since the boot was unrepairable!

      soo i reinstalled windows fresh. Installed chipset and drivers. and then when i started to install GPU adrenalin driver (I think it was 16.4 newest right now) It crashed again! leading into inaccesible boot device once again wasting all my time i spent on reinstalling the pc! iam soo desperate now i dont know what to do...... can amd solve this please?

       

      Heres my setup:

      ASUS ROG STRIX B350-F GAMING

      AMD Ryzen 3 2200 G

      HyperX 8GB DDR4  2400 MHz

      Sapphire Pulse Radeon  RX 560 4G OC

       

      Edit: i managed to fix the boot. Remove my gpu drivers with DDU and i foud my old drivers 18.4.1. But they got installed just... Partially???

      This is the report.....

       

       

      Install Manager

      Installation Report

      07/07/18 02:19:35

       

       

       

       

      Hardware information

       

      Name AMD Radeon Graphics

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x67ff

      Vendor ID 0x1002

      Class Code 0x030000

      Revision ID 0xcf

      Subsystem ID 0xe348

      Subsystem vendor ID 0x1da2

      Other hardware

       

      Existing packages

      OEM Application Profiles

      AMD Software

      HDMI Audio Driver

      AMD PSP Driver

      AMD SMBus Driver

      AMD GPIO Driver

      AMD PCI Device Driver

      Balanced Power Plan

       

      Packages for install

      AMD HDMI Audio Driver

      Final Status: Success

      Version of Item: 10.0.1.06

      Size: 1 Mbytes

      AMD Display Driver

      Final Status: Fail

      Version of Item: 24.20.11001.5003

      Size: 90 Mbytes

      AMD Problem Report Wizard

      Final Status: Success

      Version of Item: 3.1.722.0

      Size: 20 Mbytes

      AMD Radeon Settings

      Final Status: Success

      Version of Item: 2018.0425.4.41502

      Size: 150 Mbytes

      AMD Settings Branding

      Final Status: Success

      Version of Item: 1.00.0000

      Size: 1 Mbytes

       

       

       

      Other detected devices

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b7

      Vendor ID 0x1022

      Class Code 0x010601

      Revision ID 0x02

      Subsystem ID 0x1062

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0xaae0

      Vendor ID 0x1002

      Class Code 0x040300

      Revision ID 0x00

      Subsystem ID 0xaae0

      Subsystem vendor ID 0x1da2

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15e3

      Vendor ID 0x1022

      Class Code 0x040300

      Revision ID 0x00

      Subsystem ID 0x8723

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x7901

      Vendor ID 0x1022

      Class Code 0x010601

      Revision ID 0x61

      Subsystem ID 0x876b

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15df

      Vendor ID 0x1022

      Class Code 0x108000

      Revision ID 0x00

      Subsystem ID 0x15df

      Subsystem vendor ID 0x1022

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15db

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x1022

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15d3

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x876b

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15d3

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x876b

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15ef

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x145a

      Vendor ID 0x1022

      Class Code 0x130000

      Revision ID 0xc8

      Subsystem ID 0x876b

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1452

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1452

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15d0

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x876b

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15ec

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b4

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x02

      Subsystem ID 0x3306

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15e8

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b4

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x02

      Subsystem ID 0x3306

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b4

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x02

      Subsystem ID 0x3306

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15ee

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b2

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x02

      Subsystem ID 0x0201

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b4

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x02

      Subsystem ID 0x3306

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x790b

      Vendor ID 0x1022

      Class Code 0x0c0500

      Revision ID 0x61

      Subsystem ID 0x876b

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15eb

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x43b4

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x02

      Subsystem ID 0x3306

      Subsystem vendor ID 0x1b21

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15dc

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x1022

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15ed

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15e9

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x15ea

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Error messages

       

       

      Package Manager The installation failed.