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R9 390 Nitro blackscreen&crash

Question asked by lostboy1505 on Jul 5, 2018
Latest reply on Jul 6, 2018 by chopper93120

Hello community,

I have the following problem when I watch or play flash games or videos on youtube, netflix, facebook, then the system freezes and I get a black screen. The system can then only be pressed permanently by the power button to reboot. The same problem was with my older GK R9 290. now i buy me new components for my PC ....but the same problem.

Operating System

    Windows 10 Pro 64-bit

CPU

    Intel Core i7-8700K @ 3.70GHz 

    Coffee Lake 14nm Technology LGA 1151

RAM

    2x 16,0GB Dual-Channel GSkill @ 1066MHz (15-15-15-36)

Motherboard

    Micro-Star International Co. Ltd. Z370 GAMING PRO CARBON (MS-7B45) (U3E1) 

Graphics

    BenQ GL2450H (1920x1080@59Hz)

    8192MB ATI AMD Radeon R9 390 Series (Sapphire/PCPartner)
Driver version: 18.6.1 Adrenalin

Storage

    149GB Western Digital WDC WD1600BEVT-22ZCT0 (SATA ) 

    238GB Samsung SSD 860 PRO 256GB (SATA (SSD)) 

    931GB Seagate ST1000DM003-9YN162 (SATA ) 

    465GB Western Digital WDC WD5002ABYS-02B1B0 (SATA ) 

Optical Drives

    HL-DT-ST BD-RE BH10LS30

Audio

    Realtek High Definition Audio

Failure:

PSHED.dll

ntoskrnl.exe

AUEPMaster.exe

event :1008 Perflib

Hal.dll

event 4101:amdkmdap

maybe someone has a solution?

Best regards

Outcomes