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R9 390 Nitro blackscreen&crash

Question asked by lostboy1505 on Jul 5, 2018
Latest reply on Jul 6, 2018 by chopper93120

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Hello community,

I have the following problem when I watch or play flash games or videos on youtube, netflix, facebook, then the system freezes and I get a black screen. The system can then only be pressed permanently by the power button to reboot. The same problem was with my older GK R9 290. now i buy me new components for my PC ....but the same problem.

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7-8700K @ 3.70GHz

Coffee Lake 14nm Technology LGA 1151

RAM

2x 16,0GB Dual-Channel GSkill @ 1066MHz (15-15-15-36)

Motherboard

Micro-Star International Co. Ltd. Z370 GAMING PRO CARBON (MS-7B45) (U3E1)

Graphics

BenQ GL2450H (1920x1080@59Hz)

8192MB ATI AMD Radeon R9 390 Series (Sapphire/PCPartner)
Driver version: 18.6.1 Adrenalin

Storage

149GB Western Digital WDC WD1600BEVT-22ZCT0 (SATA )

238GB Samsung SSD 860 PRO 256GB (SATA (SSD))

931GB Seagate ST1000DM003-9YN162 (SATA )

465GB Western Digital WDC WD5002ABYS-02B1B0 (SATA )

Optical Drives

HL-DT-ST BD-RE BH10LS30

Audio

Realtek High Definition Audio

Failure:

PSHED.dll

ntoskrnl.exe

AUEPMaster.exe

event :1008 Perflib

Hal.dll

event 4101:amdkmdap

maybe someone has a solution?

Best regards

No one else has this question

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goodplay Jul 6, 2018 8:55 AM

I suggest you post a query at https://www.tenforums.com/bsod-crashes-debugging/

They can probably offer better assistance with all those errors.

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lostboy1505 @ goodplay on Jul 6, 2018 4:22 PM

Thanks for your help!

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chopper93120 Jul 6, 2018 1:26 PM

I get the same problem, it's commun on the r9 390, i'm still looking for a cure ... if i found somethink i'll let you know

If you found somethink lemme know please ^^

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lostboy1505 @ chopper93120 on Jul 6, 2018 4:10 PM

If I find a solution, I'll contact you!

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chopper93120 Jul 7, 2018 2:24 AM

I FIND SOMETHINK !!!!! delete clearly your amd drivers with DDU in NO FEAL MODE > download AMD Radeon Software Crimson ReLive 17.1.1 driver download

DO NOT ENABLE WattMan in amd radeon setting

download msi afterburner

AND the last think, you must disable MSAA at all games you are playing FXAA is good

If you follow all this staps, it will be good ^^

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5 Replies

goodplay Jul 6, 2018 8:55 AM
Mark Correct
Correct Answer
I suggest you post a query at https://www.tenforums.com/bsod-crashes-debugging/
They can probably offer better assistance with all those errors.
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- lostboy1505 @ goodplay on Jul 6, 2018 4:22 PM
  Mark Correct
  Correct Answer
  Thanks for your help!
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chopper93120 Jul 6, 2018 1:26 PM
Mark Correct
Correct Answer
I get the same problem, it's commun on the r9 390, i'm still looking for a cure ... if i found somethink i'll let you know

If you found somethink lemme know please ^^
Like • Show 1 Like1
Actions
- lostboy1505 @ chopper93120 on Jul 6, 2018 4:10 PM
  Mark Correct
  Correct Answer
  If I find a solution, I'll contact you!
  Like • Show 0 Likes0
  Actions
chopper93120 Jul 7, 2018 2:24 AM
Mark Correct
Correct Answer
I FIND SOMETHINK !!!!! delete clearly your amd drivers with DDU in NO FEAL MODE > download AMD Radeon Software Crimson ReLive 17.1.1 driver download
DO NOT ENABLE WattMan in amd radeon setting
download msi afterburner
AND the last think, you must disable MSAA at all games you are playing FXAA is good

If you follow all this staps, it will be good ^^
Like • Show 0 Likes0
Actions

R9 390 Nitro blackscreen&crash

PSHED.dll

ntoskrnl.exe

event :1008 Perflib

Hal.dll

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