AnsweredAssumed Answered

wdm.exe crash

Question asked by divineknight on Jun 29, 2018
Latest reply on Jun 29, 2018 by goodplay

Specs:

  • AMD Graphics Card
    • AMD Radeon Vega Frontier Edition (air cooled)
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit Pro
  • Driver version installed
    • Radeon Pro Software Adrenalin Edition 18.5.2
  • Display Devices
    • Samsung UN40JU6500 4096x2160 @60Hz HDMI
  • Motherboard + Bios Revision
    • Asus Crosshair Hero VI Wifi Bios Version 6201
  • CPU/APU
    • Ryzen 1800X
  • Power Supply Unit  Make, Model & Wattage
    • Thermaltake Toughpower DPS G RGB 1500W Titanium
  • RAM
    • 64GB

 

Was running WoW (World of Warcraft), and the game froze / took out Windows 10; was able to get information from Event Viewer:

Error    6/29/2018 6:12:27 AM    Application Error    1000    (100)

Faulting application name: dwm.exe, version: 10.0.17134.1, time stamp: 0xf5178e97

Faulting module name: ntdll.dll, version: 10.0.17134.137, time stamp: 0xf4df6dc2

Exception code: 0xc0000005

Fault offset: 0x00000000000103c5

Faulting process id: 0x640

Faulting application start time: 0x01d40f13b3a869db

Faulting application path: C:\Windows\system32\dwm.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 7549c78d-3932-4595-a53d-03420e5e34de

Faulting package full name:

Faulting package-relative application ID:

 

Followed by:

Error    6/29/2018 6:12:27 AM    Application Error    1000    (100)

Faulting application name: Explorer.EXE, version: 10.0.17134.1, time stamp: 0x425b30b2

Faulting module name: ntdll.dll, version: 10.0.17134.137, time stamp: 0xf4df6dc2

Exception code: 0xc0000005

Fault offset: 0x00000000000103c9

Faulting process id: 0x283c

Faulting application start time: 0x01d40f13bc16b370

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 2d1edd84-50f6-45eb-a19b-0864c1130b65

Faulting package full name:

Faulting package-relative application ID:

 

Error    6/29/2018 6:12:27 AM    Application Error    1000    (100)

Faulting application name: wmiprvse.exe, version: 10.0.17134.1, time stamp: 0x53519375

Faulting module name: ntdll.dll, version: 10.0.17134.137, time stamp: 0xf4df6dc2

Exception code: 0xc0000005

Fault offset: 0x00000000000103c5

Faulting process id: 0x13a0

Faulting application start time: 0x01d40f13b506788d

Faulting application path: C:\Windows\system32\wbem\wmiprvse.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 71315559-e622-4d5a-a56b-27cf64974bfa

Faulting package full name:

Faulting package-relative application ID:

 

Error    6/29/2018 6:12:27 AM    Application Error    1000    (100)

Faulting application name: AUDIODG.EXE, version: 10.0.17134.137, time stamp: 0xecd85e98

Faulting module name: ntdll.dll, version: 10.0.17134.137, time stamp: 0xf4df6dc2

Exception code: 0xc0000005

Fault offset: 0x00000000000103c5

Faulting process id: 0x3bec

Faulting application start time: 0x01d40f13cf4318b0

Faulting application path: C:\Windows\system32\AUDIODG.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1ff2baa8-7ba7-4d61-ba35-9a557bd768ee

Faulting package full name:

Faulting package-relative application ID:

 

Information    6/29/2018 6:12:27 AM    Windows Error Reporting    1001    None

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: dwm.exe

P2: 10.0.17134.1

P3: f5178e97

P4: ntdll.dll

P5: 10.0.17134.137

P6: f4df6dc2

P7: c0000005

P8: 00000000000103c5

P9:

P10:

 

Attached files:

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_347429ae24e958dfdf78d9854c28dec89e04d76_a2bcf5bb_4729d0c0

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 7549c78d-3932-4595-a53d-03420e5e34de

Report Status: 4

Hashed bucket:

Cab Guid: 0

 

Warning    6/29/2018 6:12:28 AM    Dwminit    0    None

The Desktop Window Manager process has exited. (Process exit code: 0x000000ff, Restart count: 1, Primary display device ID: Radeon Vega Frontier Edition)

 

Error    6/29/2018 6:12:28 AM    Application Error    1000    (100)

Faulting application name: SecurityHealthService.exe, version: 4.13.17134.137, time stamp: 0x1b0bf725

Faulting module name: ntdll.dll, version: 10.0.17134.137, time stamp: 0xf4df6dc2

Exception code: 0xc0000005

Fault offset: 0x00000000000103c5

Faulting process id: 0x16bc

Faulting application start time: 0x01d40f13b5380385

Faulting application path: C:\Windows\system32\SecurityHealthService.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: e93a217c-950a-4f1c-8a40-bcc29fe3d21c

Faulting package full name:

Faulting package-relative application ID:

 

Error    6/29/2018 6:13:30 AM    Application Hang    1002    (101)

The program svchost.exe version 10.0.17134.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: ecc

Start Time: 01d40f13b51c52d8

Termination Time: 4294967295

Application Path: C:\Windows\System32\svchost.exe

Report Id: e2f363d2-27bf-425c-97f1-83c519b13966

Faulting package full name:

Faulting package-relative application ID:

 

One event precedes the first event:

Information    6/29/2018 6:11:12 AM    SecurityCenter    15    None

Updated Bitdefender Antivirus status successfully to SECURITY_PRODUCT_STATE_SNOOZED.

 

These crashes have occurred multiple times in the past. Any ideas who is to blame here?>

 

Message was edited by: Ryan Ross

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