AnsweredAssumed Answered

AMD card stop working after update windows

Question asked by greenbean on Jun 27, 2018

My laptop use to play game like GTA IV, Fallout 3, The witcher 2 that work perfect. The fps when run those game usualy come from 15 to 25.

But when i start update windows 10 some problem have appear ( i use windows 10, version 1803). The name of the update is KB4284848 and KB4284835. The day update is 28 jun 2018.

After update and restart the laptop i play the witcher 2 but my AMD card won't working on it. So i decided uninstall those two update. But i sill can't play because only the intel 520 card are running, the AMD R5 M315 won't work. and every game i try to play like farcry 3 or GTA IV is still the same.

So i run the dell supportassist and the both AMD and Intel card still work so the AMD card is no problem.

- The hardware of my laptop: Dell Vostro 3459

Memory : 4 GB

Processor : Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4CPUs), ~ 2,4GHz

Operating System : Microsoft Windows 10 Pro 64 bit

Card onboard: Intel HD Graphics 520

Card outboard: AMD R5 M315 2GB Ram

Do anyone have same problem from update windows like me? I think the hardware is ok so maybe the windows don't work correct with the card.

Pleas help me. Thank a lot.

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