24 Replies Latest reply on Jul 11, 2018 8:49 AM by dirthurt

    screen cutting out at high refresh rates and resolutions

    dirthurt

      Hi every,

      So, I have this RX 580 8GB. New.

      Problem is, the screen is cutting to black when I set the display to high refresh rates and resultions (above 1080/60 or so).

      I've tried a new power supply, two driver versions, new displayport cables, and completely re-installing windows from scratch.

      I just switched from another RX 580 4 gb that died, and never had this problem with my monitor (1440 p 144hz).

      Keeping the resolution down to 1080p/60 seems to fix the problem, but obviously isn't a good solution.

       

      Anyone have any thoughts?

        • Re: screen cutting out at high refresh rates and resolutions
          dirthurt

          Just an update,

          I've tried everything i can think of. I've swapped the video card with another (same model), swapped the motherboard, tried either stick of ram solo, pulled all other components, re-installed windows from scratch again, and still the problem persists.

          Temperatures are great.

           

          Anyone? This thing is driving me bonkers.

            • Re: screen cutting out at high refresh rates and resolutions
              gdgamer

              1. Is ALL of your other hardware/cables the same as when you were using the other video card that died?

              2. Do you know what caused your old video card to die? Do you know whatever caused your card to die didn't damage your monitor(ie. surge)?

               

              Just a couple ideas to shoot your way. Hope it helps stir the thought.

                • Re: screen cutting out at high refresh rates and resolutions
                  dirthurt

                  I'm currently using the same cables, but I did try two other DP cables and an HDMI, along every connection that I have. The issue was still there so I just went back to the original ones I was using.

                  Not exactly sure what killed the old one. It just started crashing a lot in games. I did consider that the graphics card might have damaged the monitor, but I just can't get my head around why the monitor would black out on in games, unless the Windows Desktop doesn't refresh at the same rate. Anyone know anything about that?

                   

                  The tricky part about testing the monitor is I can't find one locally to try, and funds are limited at this point after buying a GPU :/

                    • Re: screen cutting out at high refresh rates and resolutions
                      dstmnd89x

                      What monitor is it and did you search around for similar reporting on the same or similar model? I remember years ago I ran into a similar issue and it turns out that the monitor I was using was just prone to failing after around 2 years of normal use. Sure enough, I had been using it for about 25 months and I started having issues.

                       

                      Easiest and quickest way to troubleshoot this is with another monitor, any other monitor, to see if the problem carries over.

                        • Re: screen cutting out at high refresh rates and resolutions
                          dirthurt

                          I have tried, but it's a very new monitor and little is really known about it.

                          It's a rebranded Crossover monitor from Monoprice.

                          https://www.monoprice.com/product?p_id=31004

                           

                          Were you getting an issue at only higher resolutions also? That's the part that gets me. I've never heard of this before.

                            • Re: screen cutting out at high refresh rates and resolutions
                              dstmnd89x

                              No, this was quite some time ago, before 1080p was even standardized for monitors... just a general observation.

                               

                              I'm not familiar with the monitor you're using but reviews are middle of the road and it is possible that you just got a dud. Is there any sort of support that you can contact? This is why I bring up trying another display, or even a TV, just to rule out the card as the culprit. If you cannot reproduce the issue on another monitor, then I wouldn't hesitate to file an RMA and return it while you can.

                                • Re: screen cutting out at high refresh rates and resolutions
                                  dirthurt

                                  Good points.

                                  I've actually tried another card (Both XFX RX 580 8gb cards though), and they both exhibited the same problem. Both brand new, tried a few versions of the drivers.

                                  I had considered it was a compability issue between the two devices (card and monitor) but that would seem pretty unlikley wouldn't it? I'm not super familiar with video signals, but I would think all signals would all be the same, minus some malfunction. No one else that I could find mentioned blackouts with the series of cards.

                                   

                                  The weird part is I did try another computer with the monitor via HDMI and couldn't get the issue to come up. But, it was an Nvidia card. It could be a freeysnc thing not working.

                                    • Re: screen cutting out at high refresh rates and resolutions
                                      dstmnd89x

                                      All video signals are certainly not the same but if the hardware isn't working properly that's typically where I would start changing some variables and experimenting if there is time to do so. If not, then I'd recommend notifying the seller or manufacturer for RMA instructions. It could also be something like a faulty power adapter or simply a inverter issue, since it's a TN type display.

                                       

                                      Once drivers are installed FreeSync, when enabled, should produce no abnormal display behavior unless it's being locally overridden somehow. FreeSync is just AMD's version of adaptive sync, which is a feature that is embedded into the monitor's design, so drivers play a fairly passive role in the final result of the video feed.

                        • Re: screen cutting out at high refresh rates and resolutions
                          dirthurt

                          The issue is definitely still happening on my TV.

                          The only things I haven't tried swapping are the CPU and the ram.

                           

                          Neither of which sounds right to me, but which is more likely?

                          • Re: screen cutting out at high refresh rates and resolutions
                            dirthurt

                            O.K.

                            So, the plot thickens. Testing more games, Doom, Dark Souls 3, and Quantum break, none of these games have the problem.

                            However, Warframe, and Quake Champions does.

                            Also, the issue is happening with more resolutions than I realized. Even 1080p/60 in Warframe will do it on occasion.

                             

                            So...probably not a hardware thing. It has to be something software.

                            • Re: screen cutting out at high refresh rates and resolutions
                              dirthurt

                              So, I finally figured it out.

                              The latest driver was reporting the temperatures a bit on the generous side.I went all the way back to 16.7.1 I think it was, and the temperatures read much different. I found that I was actually hitting around 79-81 degrees, and every time it would hit this range it would black out.

                              Fan curves and target temps later and now I'm able to keep from blacking out, by limiting my temperature to nothing higher than 75 degrees (which seems really low to be blacking out).

                              Is this low enough that I should consider it defective, or should I just roll with that?

                              • Re: screen cutting out at high refresh rates and resolutions
                                dirthurt

                                nevermind, the issue came back.

                                I tried swapping with yet another card (same model as it's the only option I have locally) and the option still persists.

                                I can't decide if it's an issue with this model card (heat management issues perhaps), or maybe something with the processor or ram? It seems like the processor and ram would cause some other issue also though, so not likely.