AnsweredAssumed Answered

AMD Radeon Settings Issue / Driver/Display Adapter Error (Laptop HP)

Question asked by mjbweb on Jun 23, 2018
Latest reply on Jul 7, 2018 by mjbweb

Hi People,

 

I am looking for some support with my Laptop, since purchasing a year ago (HP 15-AW009NA Gaming FHD Laptop Quad-Core A10 8GB DDR4 2TB HDD Radeon R7 M440) i have had the same issue with the Graphics Driver, I haven't really used the laptop for gaming just for my admin, want to get this resolved before i start gaming. No matter what i seem to try i encounter the same problem, the Radeon Settings Program will not load on my system with the error "Radeon Settings are currently not available. PLease try after connecting a display to AMD graphics and extending the display."

 

Additionally, i always have the Yellow ! icons next to my display adapter in the Device Manager, see below (image). This causes severe screen lag on videos/games.

DM.png

 

I have tried the following,

DDU in Safe Mode to remove drivers, re-install with Anti Virus Off and removed Windows Update Reg Key

Clean install of Windows 10

DOwnloaded correct drivers, i have an AMD APU (as above)

 

Any help would be greatly appreciated.

 

Describe your system:

  • AMD Graphics Card
    • AMD Radeon R7 M440
  • Desktop or Laptop System
    • HP Pavilion 15-aw009na
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 18.5.1-may23 (Correct for my APU)
  • Display Devices
    • Laptop Screen
  • Motherboard + Bios Revision
    • HP Baseboard - American Megatrends Inc. F.29, 03/04/2018
  • CPU/APU
    • AMD A10-9600P quad core
  • RAM
    • 8GB DDR2

 

System1.png

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