6 Replies Latest reply on Jul 7, 2018 1:16 PM by mjbweb

    AMD Radeon Settings Issue / Driver/Display Adapter Error (Laptop HP)

    mjbweb

      Hi People,

       

      I am looking for some support with my Laptop, since purchasing a year ago (HP 15-AW009NA Gaming FHD Laptop Quad-Core A10 8GB DDR4 2TB HDD Radeon R7 M440) i have had the same issue with the Graphics Driver, I haven't really used the laptop for gaming just for my admin, want to get this resolved before i start gaming. No matter what i seem to try i encounter the same problem, the Radeon Settings Program will not load on my system with the error "Radeon Settings are currently not available. PLease try after connecting a display to AMD graphics and extending the display."

       

      Additionally, i always have the Yellow ! icons next to my display adapter in the Device Manager, see below (image). This causes severe screen lag on videos/games.

      DM.png

       

      I have tried the following,

      DDU in Safe Mode to remove drivers, re-install with Anti Virus Off and removed Windows Update Reg Key

      Clean install of Windows 10

      DOwnloaded correct drivers, i have an AMD APU (as above)

       

      Any help would be greatly appreciated.

       

      Describe your system:

      • AMD Graphics Card
        • AMD Radeon R7 M440
      • Desktop or Laptop System
        • HP Pavilion 15-aw009na
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • Radeon Software Crimson Edition 18.5.1-may23 (Correct for my APU)
      • Display Devices
        • Laptop Screen
      • Motherboard + Bios Revision
        • HP Baseboard - American Megatrends Inc. F.29, 03/04/2018
      • CPU/APU
        • AMD A10-9600P quad core
      • RAM
        • 8GB DDR2

       

      System1.png