AnsweredAssumed Answered

18.5.1 Adrenaline disabled my keyboard and mouse

Question asked by mysticshock on Jun 18, 2018
Latest reply on Jun 20, 2018 by alexsash

Hello guys,

 

My PC is an AMD build, 970 gaming motherboard, RX 570 graphics card, Windows 7 Ultimate 64 bit. I recently tried upgrading to 18.5.1 Adrenaline software, everything seemed to go smoothly and when it came to restart my computer at the sign in page my keyboard and mouse stopped working, does not matter to what USB port I plug them into, wired or wireless nothing works.

 

As you can imagine i'm in panic mode thinking the worst, but perhaps the software did not install correctly and messed up my USB drivers or was not able to install the USB drivers at all in the first place. The keyboard and mouse do work in the BIOS and yes I have made sure the USB legacy option is enabled. As of right now I do not know what to do and I cannot access my desktop with a dead mouse and keyboard.

 

What can I do here, how do I get my stuff to work again and access my desktop? and when I finally fix this, what do I do once I have access to my desktop?

 

Thanks,

 

Mike

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