Hey! I made a ticket about needing a bootkit for Ryzen 2600 few weeks ago and received a request for images shortly after. I haven't heard from AMD since, so is there any place I can check my support ticket's status?
emeahonen, I know of no way to check the status. In the past, I have opened another ticket asking about the status of the first using the ticket number. A simpler way is just to reply again to the pending ticket again, asking what's going on - done this also, both worked. Enjoy, John.
Thanks for your answer John! So I should reply to the email I got? I got an email after I sent the information, so I would think that they got the info.
Yes, emeahonen. Everything revolves around that ever-lengthening e-mail. You are just reminding them that you you still care. Enjoy, John.
Replied to the email asking if they got the information. Thanks John! I have still few weeks until my Amazon return date comes so let's hope to get the answer before that so I don't have to return the stuff back.
Just received an email that the RMA was approved and the bootkit is on it's way
Great, emeahonen. Thanks for the update. Enjoy, John.
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