13 Replies Latest reply on Jun 11, 2018 3:30 AM by igrika

    Radeon Pro Duo 8G Problem

    igrika

      Hello

      There is a problem and I do not know where to turn.

      There are two cards Radeon Pro Duo 8G HBM, both with a similar problem, buggy GPU2 At the slightest load. 3DMark when you run the test (disables the screen and) produces a zero result with an error:

      File: dx_device.cpp Line: 1279 Function: class eva::graphics::native_buffer __cdecl eva::graphics::dx::dx_device::create_buffer(enum eva::graphics::resource_memory,const struct eva::graphics::buffer_desc &,enum eva::graphics::resource_state,const struct eva::graphics::subresource_data *) Expression: m_native->CreateCommittedResource( &heap_props, D3D12_HEAP_FLAG_NONE, &native_desc, native_state, nullptr, IID_PPV_ARGS(&resource)): DirectX call failed [-2005270523]. : ID3D12Device::CreateCommittedResource (Buffer):

       

      Please tell me where to address this problem and how to treat

       

      P.S. The card never warmed above 65 Celsius, was used exclusively for games

       

      System Windows 10, 64 bit, Driver: 18.5.1

        • Re: Radeon Pro Duo 8G Problem
          elstaci

          Try running DiagDX.exe and see if it comes up with any errors.

           

          Also run SFC /scannow to make sure your Windows OS is not missing any files or is corrupted.

           

          Have you tried installing a previous AMD Professional Driver to see if the problem goes away?

           

          Are you using both Radeon Pro GPU cards in the same computer on different slots on the motherboard?  Is it in a Crossfire configuration?

           

          Make & Model of Motherboard, PSU, CPU/APU?

           

          Download a free diagnostic program called OCCT. Run the GPU TEST w/ ERROR detection in Full screen and see if you get any errors while stress testing the GPU Cards. The test normally runs for one hour.

            • Re: Radeon Pro Duo 8G Problem
              igrika

              Hello

               

              running DiagDX.exe - [No problems found.]

               

              run SFC /scannow -

              [Beginning verification phase of system scan.

              Verification 100% complete.

              Windows Resource Protection did not find any integrity violations.]

               

              Both cards worked on the same computer:

              CPU - Amd Radeon Ryzen 7 1700x. 3.4 Ghz Base

              Motherboard - Asus Rog Strix B350-F Gaming

              PSU - SeaSonic - X Series 1250W 80+ Gold

               

              After the cards deteriorated first one and then a month later the second I transferred one to my old computer For testing

               

              installing Windows 7 and AMD old driver 16.4.2 - Launched the 3DMark test fire test. As a result, I got a blue screen and restarted Windows.

              OCCT -

              The test passed without success.

              The test lasted more than an hour, the computer crashed and had to restart

                • Re: Radeon Pro Duo 8G Problem
                  elstaci

                  See if AMD will give you a RMA for the cards if they feel it is defective. You can make the request here: AMD Warranty Request Form . It is difficult to believe that two Professional GPU cards would go bad within a month time.

                   

                  Before you do that open a EMAIL SUPPORT Ticket with AMD Support here : Email Form .

                   

                  Try using just one Pro card and see if it works correctly. Could be a PSU issue with two cards. I know that one Pro card requires a minimum 700 Watt PSU with two Pro cards - 1200 watts should be enough.

                   

                  Maybe fsadough, who works for AMD might be able to shed some light.

                   

                  OCCT generates a folder with all the tests results in Windows Document. Open the OCCT Folder and click on the first image then scroll through all the test results and see if you see what cause the crash.

                   

                  What do you mean the "Test passed without success" ? it failed the test?  DId you mark the box to check for errors?

                   

                  Also since that particular card has two GPU chips on it, I not sure how reliable the test will be using OCCT. But still it shouldn't crash.

                   

                  EDIT: 06/07/2018 - I mistakenly believed this was a professional card when it wasn't. My mistake. Thanks fsadough for clearing that up for me.

              • Re: Radeon Pro Duo 8G Problem
                fsadough

                This is a consumer card (red) and not a workstation card (blue). Sorry can't make any comments.

                1 of 1 people found this helpful
                • Re: Radeon Pro Duo 8G Problem
                  atlasminor

                  Which manufacture made the card XFX , or not best example i think they only carry 1 or 2 AMD cards (FalconWest) <<< Never got my dream FW system,

                  anyways

                   

                  Maybe you could call the manufacture and see what they are currently expericing with the card. It's packaged as 2, 1 might be bad inside the housing.