4 Replies Latest reply on Jul 14, 2018 12:16 AM by azrialtide

RX480 Drivers 24.20.11001.5003 makes third monitor blink constantly and freezes mouse every few seconds

mailmann006 Jun 6, 2018 5:35 AM

I recently updated to the 24.20.11001.5003 drivers for my RX480. Never had any issues before. I have a 3 monitor setup and now every few seconds the third monitor will blink a different color and the mouse as well as all other activity will freeze for about 3 seconds. It continues to do this on and off indefinitely. I rolled back my drivers to a previous version and the problem disappeared.

First question: What causes this issue and is there a fix?

Second question: After rolling back everything seemed to be fine but now when trying to open Radeon settings I get the message "Radeon settings and driver versions do not match. Please try again after updating to the latest version(s)" Now there is no way to access the program to do things such as set up eyefinity and whatnot.

Is there any way to roll back my Radeon Settings program? I have looked for quite a while and have had no such luck yet. Any help would be greatly appreciated.

Re: RX480 Drivers 24.20.11001.5003 makes third monitor blink constantly and freezes mouse every few seconds

elstaci Jun 6, 2018 5:12 PM (in response to mailmann006)

Please provide the following computer information as per AMD Forums rules: INFORMATION REQUIRED WHEN POSTING A QUESTION .

Second: How are all three monitors connected (HDMI, DP, DVI-D or with a adapter)?

Third: Are all three connected to the GPU Card or are you using both Integrated Graphics (motherboard video outputs) and Discrete GPU card?

Fourth: What version of Windows do you have installed?

EDIT: Seems you have something similar to what is happening in this thread currently running. amdmatt is requesting DiagDx files to give to Engineering. Here is the thread. See if it similar to what is happening to your computer: AMD Radeon Software 18.5.1 freezes my computer every 5 seconds
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Re: RX480 Drivers 24.20.11001.5003 makes third monitor blink constantly and freezes mouse every few seconds

mailmann006 Jun 6, 2018 11:59 PM (in response to mailmann006)

Graphics Card: XFX AMD RX480 8GB
PC: Desktop, Custom built on a Gigabyte GA-Z270X Gaming K7 mobo, F9e bios
OS: Windows 7
Driver Version: 24.20.11001.5003
Display Devices: 3x HP LA1951g monitors. 2 attached with DP, one with HDMI, All connected directly to graphics card
CPU: Intel Core i7-6700k Skylake
Power: Apevia Iceberg 680w
Ram: 64gb G.Skill - TridentZ Series (4x16)
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Re: RX480 Drivers 24.20.11001.5003 makes third monitor blink constantly and freezes mouse every few seconds

mailmann006 Jun 9, 2018 8:13 PM (in response to mailmann006)

I found how to repair the "Radeon settings do not match" error after rolling back the drivers at the following link.
https://community.amd.com/message/2864629#comment-2864629
Apparently you just have to delete the proper key in the registry to get rid of the message and enable you to use the AMD settings program once again. Now I am able to use eyefinity and all other options again. I will continue to use the old drivers until the next release and hopefully the issue will resolve itself.

Edit: Yes that is the exact issue I am having. Doesn't seem to matter how many screens I have hooked up or what connections are used to connect them to the pc.
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- Re: RX480 Drivers 24.20.11001.5003 makes third monitor blink constantly and freezes mouse every few seconds
  
  azrialtide Jul 14, 2018 12:16 AM (in response to mailmann006)
  
  Turn on Mouse Trail in Windows settings to fix it. it seems to work just fine after doing that ill do more testing today and see if anything changes
  
  Looks like it still stutters but its not as bad
  
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