6 Replies Latest reply on Jun 11, 2018 1:16 AM by deono42

    game crash

    deono42

      I have been experiencing multiple game crashes over the last 2 month and have been trying to find the root cause without luck. Below is a list of hardware and software used.

       

      Latest attempt to resolve the problem included the following, update Windows, run DISM /Online /Cleanup-Image /RestoreHealth & SFC /SCANNOW to resolve possible Windows issues. Run the AMD clean utility and installed the recommended driver for my system. Appropriate reboots between steps done. dxdiag show no issues. @Updated games and check Google. No clear way forward.

       

      Some Steam games like Mafia III just crash as soon as game play should start without giving any message and WarThunder will work for some time at low resolution but crash with less than 60 min game play with memory issues.

       

      System memory pass tests and do not show excessive usage during game based on history graph.

       

      I’m willing to work with you to try and pinpoint the issue. Please advice on way forward.

       

      1. amdcleanuputility.exe

      radeon-adrenalin-18.5.1-minimalsetup-180522_64bit.exe

       

      Operating system: Microsoft Windows 10 Pro (version 10.0.14393; build 14393)

        Install date: 2016-08-07 10:35:46 AM

      Model: MS-7680

      System type: x64-based PC

      BIOS: American Megatrends Inc. (version: V25.4; date: 2012-02-14)

      Motherboard: MSI (H61M-P25 (MS-7680); version: 5.0)

      Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (architecture: x64; 2993

      Physical memory: 8,0 GB

        • Re: game crash
          hazm@

          What GPU are you using? What kind of crash are you experiencing?

            • Re: game crash
              deono42

              Video: AMD Radeon RX460

              Most game, Steam driven, just close completely as soon as game play would have started. Menu in the game seem to work fine.

              WarThunder crash randomly by closing and giving a video driver failed, insufficient memory error.

            • Re: game crash
              goodplay

              How long have you been updating with 'minimal setup', maybe time for a full clean install of driver ?

                • Re: game crash
                  deono42

                  As part of testing, I have done a full clean with the AMD utility and downloaded fresh driver from the web site. This did nothing to resolve the issue thus my request here. All the basic steps that Google search's gave me has failed to assist in finding a solution. As I have been only playing WarThunder for the last 6 months or so, it was an annoyance, but could play after a reboot. Now that I'm looking at some other games again, nothing works and is very frustrating.

                    • Re: game crash
                      deono42

                      !

                        • Re: game crash
                          deono42

                          Installed AMD system monitor, see details below. This did not help me. Any advice. Metric Id CPU Core1 Utilization CPU Core1 Speed CPU Core2 Utilization CPU Core2 Speed CPU Core3 Utilization CPU Core3 Speed CPU Core4 Utilization CPU Core4 Speed Radeon(TM) RX 460 Graphics Utilization Radeon(TM) RX 460 Graphics Speed Radeon(TM) RX 460 Graphics Memory Speed Radeon(TM) RX 460 Graphics Fan Speed Radeon(TM) RX 460 Graphics Temperature 2018-06-10 16:22 12 3001 20 3001 20 3001 17 3001 6 750 300 0 31000 2018-06-10 16:23 21 3001 17 3001 25 3001 20 3001 0 820 300 0 31000 2018-06-10 16:23 26 3001 18 3001 18 3001 18 3001 0 762 300 0 31000 2018-06-10 16:23 6 3001 14 3001 12 3001 14 3001 4 774 300 0 31000 2018-06-10 16:23 92 3001 60 3001 70 3001 65 3001 0 700 300 0 31000 2018-06-10 16:23 100 3001 87 3001 84 3001 96 3001 0 800 300 0 31000 2018-06-10 16:23 100 3001 74 3001 65 3001 70 3001 0 605 300 0 32000 2018-06-10 16:23 51 3001 45 3001 62 3001 60 3001 0 703 300 0 31000 2018-06-10 16:23 40 3001 50 3001 39 3001 48 3001 0 570 300 0 31000 2018-06-10 16:23 37 3001 50 3001 43 3001 51 3001 6 319 300 0 31000 2018-06-10 16:23 51 3001 41 3001 51 3001 59 3001 0 705 300 0 32000 2018-06-10 16:23 51 3001 45 3001 62 3001 54 3001 0 568 300 0 31000 2018-06-10 16:23 51 3001 65 3001 62 3001 62 3001 6 577 300 0 32000 2018-06-10 16:23 63 3001 70 3001 57 3001 54 3001 12 702 300 0 31000 2018-06-10 16:23 61 3001 47 3001 42 3001 39 3001 41 1116 300 0 32000 2018-06-10 16:23 36 3001 39 3001 35 3001 65 3001 15 1172 1750 0 33000 2018-06-10 16:23 51 3001 64 3001 63 3001 51 3001 11 1188 300 0 33000 2018-06-10 16:23 47 3001 30 3001 30 3001 38 3001 4 1196 300 0 33000 2018-06-10 16:23 17 3001 25 3001 12 3001 17 3001 7 762 300 0 32000 2018-06-10 16:23 18 3001 6 3001 17 3001 15 3001 4 754 300 0 32000 2018-06-10 16:23 18 3001 15 3001 20 3001 18 3001 4 778 300 0 32000 2018-06-10 16:23 43 3001 32 3001 29 3001 31 3001 6 758 300 0 32000 2018-06-10 16:23 31 3001 29 3001 29 3001 17 3001 4 759 300 0 32000 2018-06-10 16:23 45 3001 34 3001 29 3001 43 3001 23 759 300 0 32000 2018-06-10 16:23 50 3001 48 3001 51 3001 65 3001 8 1201 300 0 33000 2018-06-10 16:23 40 3001 45 3001 48 3001 73 3001 13 1152 1750 0 34000 2018-06-10 16:23 45 3001 42 3001 65 3001 59 3001 4 1150 300 0 34000 2018-06-10 16:23 29 3001 26 3001 45 3001 24 3001 1 1203 1750 0 34000 2018-06-10 16:23 26 3001 24 3001 24 3001 20 3001 1 1174 1750 0 34000 2018-06-10 16:23 34 3001 23 3001 25 3001 29 3001 11 1170 300 0 34000 2018-06-10 16:23 32 3001 29 3001 39 3001 28 3001 1 1167 1750 0 34000 2018-06-10 16:23 20 3001 26 3001 18 3001 12 3001 0 1200 1750 0 34000 2018-06-10 16:23 33 3001 39 3001 22 3001 28 3001 0 1177 300 0 35000 2018-06-10 16:23 43 3001 23 3001 34 3001 23 3001 0 1150 1750 0 34000 2018-06-10 16:23 42 3001 42 3001 34 3001 17 3001 0 1178 1750 0 34000 2018-06-10 16:23 25 3001 23 3001 31 3001 26 3001 0 1152 1750 0 35000 2018-06-10 16:23 32 3001 21 3001 21 3001 26 3001 0 1202 300 0 35000 2018-06-10 16:23 26 3001 39 3001 25 3001 18 3001 1 1140 1750 0 34000 2018-06-10 16:23 36 3001 18 3001 26 3001 23 3001 2 1211 300 0 34000 2018-06-10 16:23 37 3001 23 3001 29 3001 25 3001 22 1201 300 0 35000 2018-06-10 16:23 24 3001 20 3001 39 3001 27 3001 12 1208 1750 0 35000 2018-06-10 16:23 32 3001 32 3001 28 3001 22 3001 11 1210 300 0 35000 2018-06-10 16:23 35 3001 26 3001 24 3001 15 3001 0 1206 1750 0 35000 2018-06-10 16:23 23 3001 21 3001 25 3001 18 3001 0 1175 1750 0 35000 2018-06-10 16:23 29 3001 23 3001 18 3001 14 3001 12 1172 300 0 35000 2018-06-10 16:23 40 3001 20 3001 23 3001 10 3001 2 1190 1750 0 35000 2018-06-10 16:23 26 3001 15 3001 14 3001 11 3001 0 1204 300 0 35000 2018-06-10 16:23 15 3001 12 3001 20 3001 18 3001 1 1175 1750 0 35000 2018-06-10 16:23 23 3001 14 3001 12 3001 17 3001 9 1188 300 0 35000 2018-06-10 16:23 25 3001 21 3001 29 3001 17 3001 0 1203 1750 0 35000 2018-06-10 16:23 21 3001 15 3001 17 3001 14 3001 2 1166 1750 0 35000 2018-06-10 16:23 23 3001 17 3001 15 3001 20 3001 4 1211 1750 0 35000 2018-06-10 16:23 49 3001 40 3001 43 3001 37 3001 43 1193 1750 0 36000 2018-06-10 16:23 53 3001 40 3001 70 3001 46 3001 25 1158 1750 0 36000 2018-06-10 16:23 90 3001 86 3001 93 3001 90 3001 14 1141 300 0 35000 2018-06-10 16:23 62 3001 56 3001 75 3001 51 3001 9 1130 300 0 35000 2018-06-10 16:23 64 3001 48 3001 42 3001 62 3001 0 1210 1750 0 36000 2018-06-10 16:23 53 3001 42 3001 46 3001 42 3001 46 1201 1750 0 36000 2018-06-10 16:23 55 3001 47 3001 64 3001 59 3001 15 1212 300 0 36000 2018-06-10 16:23 44 3001 39 3001 62 3001 49 3001 3 1212 1750 0 36000 2018-06-10 16:23 54 3001 53 3001 65 3001 48 3001 19 1212 1750 0 36000 2018-06-10 16:24 43 3001 40 3001 60 3001 62 3001 16 1211 300 0 36000 2018-06-10 16:24 12 3001 3 3001 20 3001 14 3001 0 445 300 0 35000 2018-06-10 16:24 4 3001 4 3001 12 3001 2 3001 11 1203 1750 0 36000 2018-06-10 16:24 47 3001 38 3001 38 3001 33 3001 8 731 300 0 35000 2018-06-10 16:24 100 3001 100 3001 100 3001 100 3001 19 1158 300 0 35000 2018-06-10 16:24 58 3001 41 3001 57 3001 57 3001 0 863 300 0 35000 2018-06-10 16:24 51 3001 50 3001 53 3001 43 3001 0 673 300 0 34000 2018-06-10 16:24 39 3001 39 3001 47 3001 38 3001 0 415 300 0 34000 2018-06-10 16:24 35 3001 15 3001 26 3001 22 3001 0 540 300 0 34000