4 Replies Latest reply on Jun 3, 2018 9:22 AM by kingfish

    After installing the latest AMD adrenaline software update for graphics it now doesn't work


      This has happened to my system before with AMD GPU Software updates. The downloading process removes old software during installation but then the software will not initiate as a pop up shows " The AMD software is not working and indows will try to find a solution" or something like that. Meanwhile I have no Eye infinity as the settings have been removed via the update. And trying to reinstall the previous edit software from "downloads file" now gives the same result, Nothing !!!

      I am running Windows 7

      GPU Radeon R9

      intel i5 7th gen

      solutions please............

      I have uninstalled the new software and deleted from programs and features all AMD files.

      i have reinstalled the 2017 update from AMD Radeon I think Crimson or it could be the previous adrenaline software. (Sorry for being a bit vague as typing this on iPad and not I front of the desktop simulator which is what I am referring to)

      Thanks in advance for any solutions.


        • Re: After installing the latest AMD adrenaline software update for graphics it now doesn't work

          Not much info. There are many different models of R9 GPU cards.


          Anyways, go here : Download Drivers  and input the correct GPU card for your Desktop and download the full set of AMD Drivers. then do the following:


          install AMD driver :



          1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update.



          2) Use Windows Uninstall to uninstall current AMD driver and software. Then use DDU (Display Driver Uninstaller) in safe mode to eliminate all traces of the current AMD driver and software from your computer. Delete C:\AMD folder from the Root Directory. Reboot.



          3) Go to Device Manager and click on "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.



          4) Try reinstalling the AMD FULL SET OF DRIVERS that you manually downloaded. Make sure to disable the Internet to prevent Windows Update from installing a newer version. Also configure Windows to prevent it from updating Drivers via Windows Update. Also it has been mentioned to disable any Anti-virus programs before installation of AMD Drivers.



          5) If the new AMD drivers installs and works correctly, delete again the C:\AMD folder from the Root directory.



          6)Enable both the internet and Anti-Virus program (if applicable).



          7) Go back to Device Manager and check to be sure your GPU card driver is working and identified correctly.

          1 of 1 people found this helpful
          • Re: After installing the latest AMD adrenaline software update for graphics it now doesn't work

            Clean Install AMD Graphics Drivers

            ** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:


            2 of 2 people found this helpful