AnsweredAssumed Answered

Graphics card not being recognised

Question asked by legendarygorilla on May 31, 2018
Latest reply on Jun 1, 2018 by legendarygorilla

Hey everyone, I have a problem with my graphics card. It is not being registered by the pc, I know this because when I go into device manager and look at display adaptors, my Radeon Rx 480 is not there. The only way that I can view it is by clicking view at the top and clicking ' show hidden devices'; when I click on the hidden Radeon Rx 480 drivers it says that the device is not plugged into the computer, however, I know for sure that it is plugged because of the RGB light on the card. As a result of this, I cannot plug in either of my monitors to the graphics card.

There are a few things that I have tried to fix the problem:

I restarted windows, and the card seemed to be back up because the drivers were appearing in task manager, so I downloaded the newest drivers for my graphics card, processor, and mouse. When I had downloaded all of the appropriate drivers I restarted the computer, and the graphics card was not being registered again.

I flashed the motherboard Bios. I read about this issue online and the most recommended solution was to flash the motherboard bios, so I did. It turned out that I was running the only version of my motherboard's bios that supported windows ten (also the newest version). So I just reinstalled the current version. Nothing happened.

I reset my bios. I did this once through the CMOS battery and once through the bios themselves. Nothing worked.

I cleaned the PCIe slots. Nothing worked.

If anyone has any solution, I would be glad to hear them. Thank you for your time.


System Spec:

Motherboard: Gigabyte GA-B85M-D3H

Processor: Intel I5 4590

Graphics card: Saphire Nitro+ Radeon Rx 480 4gb AMD graphics card