AnsweredAssumed Answered

Blank When installing AMD Driver

Question asked by stevens22 on May 18, 2018
Latest reply on May 20, 2018 by stevens22

Hii there,


I have some problem when i install AMD Graphics Driver on my laptop Yesterday , I just try to find the solutions in this forums , but no one work for my case. I need some help how to solved my problem , it's a laptop. APU. So i just try to install the latest driver or old driver , or any driver that compatible with my graphics card , but it's still blank when installing AMD Graphics Driver. I just try to using Safe Mode to remove the Driver and with DDU application too. Everything is good after uninstalling AMD Driver , But its Microsoft Basic Display Driver , i cant set my brightness on my laptop. My EYES OMG. I just try to upgrade bios too . but nothing . my graphics card is good , everything is detected , the problem is on the drivers or my windows 10 ?


OS : Windows 10 Pro 64-bit(10.0, Build 17134)

Manufacturer : Acer

Item Momdel : Aspire EE5-553G

Bios: InsydeH2O Version 05.11.23V1.31

Processor : AMD FX-9800P RADEON R7, 12 COMPUTE CORES 4C+8G (4CPUs), ~2.7GHz

DUAL Graphics

Graphics Card : AMD Radeon™R8 M445DX with 2GB Dedicated VRAM

Memory : 16GB Ram

DirectX Version: DirectX 12


I just try to :

- install win 7 , win 8 , win 10 Pro , win 10 Enterprise , win 10 Home

-Clean AMD Driver on my PC using DDU Application on Safe Mode

-Try to install different Driver version.

-Update bios

i cant bake or burn my Graphic card , its APU on laptop


My windows are up to date when i installing AMD Driver

I need help to installing AMD Driver now... Thanks before