6 Replies Latest reply on May 18, 2018 2:03 AM by ajlueke

    Card keeps crashing



      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon (TM) RX 580

      Device ID - 67DF

      Vendor ID - 1002

      SubSystem ID - 1701

      SubSystem Vendor ID - 1028

      Revision ID - C7

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x8

      BIOS Version -

      BIOS Part Number - 113-D00904RE-103

      BIOS Date - 2017/03/01 01:07

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Memory Clock - 2000 MHz

      Core Clock - 1266 MHz

      Total Memory Bandwidth - 256 GByte/s

      Memory Bit Rate - 8.00 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


      Radeon Software Version - 18.2.1

      Radeon Software Edition - Adrenalin

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - AMD Ryzen 7 1700X Eight-Core Processor


      OS Name    Microsoft Windows 10 Education

      Version    10.0.17134 Build 17134

      Other OS Description     Not Available

      OS Manufacturer    Microsoft Corporation

      System Name    MACHINERYZEN

      System Manufacturer    Dell Inc.

      System Model    Inspiron 5675

      System Type    x64-based PC

      System SKU    07EE

      Processor    AMD Ryzen 7 1700X Eight-Core Processor, 3400 Mhz, 8 Core(s), 16 Logical Processor(s)

      BIOS Version/Date    Dell Inc. 1.3.6, 12/4/2017

      SMBIOS Version    3.0

      Embedded Controller Version    255.255

      BIOS Mode    Legacy

      BaseBoard Manufacturer    Dell Inc.

      BaseBoard Model    Not Available

      BaseBoard Name    Base Board

      Platform Role    Desktop

      Secure Boot State    Unsupported

      PCR7 Configuration    Binding Not Possible

      Windows Directory    C:\WINDOWS

      System Directory    C:\WINDOWS\system32

      Boot Device    \Device\HarddiskVolume1

      Locale    United Kingdom

      Hardware Abstraction Layer    Version = "10.0.17134.1"

      User Name    Not Available

      Time Zone    Eastern Daylight Time

      Installed Physical Memory (RAM)    16.0 GB

      Total Physical Memory    15.9 GB

      Available Physical Memory    10.7 GB

      Total Virtual Memory    23.0 GB

      Available Virtual Memory    14.1 GB

      Page File Space    7.15 GB

      Page File    C:\pagefile.sys

      Kernel DMA Protection    Off

      Virtualization-based security    Not enabled

      Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

      Hyper-V - VM Monitor Mode Extensions    Yes

      Hyper-V - Second Level Address Translation Extensions    Yes

      Hyper-V - Virtualization Enabled in Firmware    Yes

      Hyper-V - Data Execution Protection    Yes


      Playing COD, several times now it has crashed with this error.

      Please help


        • Re: Card keeps crashing

          Which COD are you playing? Does this happen with other games? A few of the COD's were terrible for memory leaks or something. I played one of them that used 11gb of RAM. Also I noticed that you have 16gb of physical RAM but only 10.7 gb of physical RAM available. Do you have another program running in the background when you try to play the game?

            • Re: Card keeps crashing


              COD WWII

              Nope, only game so far.

              Just the normal stuff, like a web browser, IM app, surveillance camera program, Prime music, and just a few icons down by the clock, like dell update, Defender A/V, Spybot malware scanner and some audio drivers.



            • Re: Card keeps crashing



              Sounds like the notorious memory leak issue that plagues the Activision COD games.  Make sure the system harddrive that COD is running on has a paging file enabled.  The paging file can be used as RAM when the RAM fills up.  The reason your 16GB of RAM is filling up is poor memory management by the software developer, but you could also help mitigate the issue by adding more RAM.


              To change the size of your page file, navigate to the 'System' section of the Windows Control Panel. Open 'Advanced System Settings' and navigate to the 'Advanced' tab. Click the 'Settings' button under the 'Performance' section to open another window. Click on the new window's 'Advanced' tab, and click 'Change' under the 'Virtual Memory' section.


              Try increasing the size of your page file until you have stability.  Make sure enough HDD space is available for the page file size you select.