AnsweredAssumed Answered

Card keeps crashing

Question asked by christophyorkshire on May 16, 2018
Latest reply on May 17, 2018 by ajlueke


Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon (TM) RX 580

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 1701

SubSystem Vendor ID - 1028

Revision ID - C7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x8

BIOS Version -

BIOS Part Number - 113-D00904RE-103

BIOS Date - 2017/03/01 01:07

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1266 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


Radeon Software Version - 18.2.1

Radeon Software Edition - Adrenalin

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - AMD Ryzen 7 1700X Eight-Core Processor


OS Name    Microsoft Windows 10 Education

Version    10.0.17134 Build 17134

Other OS Description     Not Available

OS Manufacturer    Microsoft Corporation


System Manufacturer    Dell Inc.

System Model    Inspiron 5675

System Type    x64-based PC

System SKU    07EE

Processor    AMD Ryzen 7 1700X Eight-Core Processor, 3400 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date    Dell Inc. 1.3.6, 12/4/2017

SMBIOS Version    3.0

Embedded Controller Version    255.255

BIOS Mode    Legacy

BaseBoard Manufacturer    Dell Inc.

BaseBoard Model    Not Available

BaseBoard Name    Base Board

Platform Role    Desktop

Secure Boot State    Unsupported

PCR7 Configuration    Binding Not Possible

Windows Directory    C:\WINDOWS

System Directory    C:\WINDOWS\system32

Boot Device    \Device\HarddiskVolume1

Locale    United Kingdom

Hardware Abstraction Layer    Version = "10.0.17134.1"

User Name    Not Available

Time Zone    Eastern Daylight Time

Installed Physical Memory (RAM)    16.0 GB

Total Physical Memory    15.9 GB

Available Physical Memory    10.7 GB

Total Virtual Memory    23.0 GB

Available Virtual Memory    14.1 GB

Page File Space    7.15 GB

Page File    C:\pagefile.sys

Kernel DMA Protection    Off

Virtualization-based security    Not enabled

Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions    Yes

Hyper-V - Second Level Address Translation Extensions    Yes

Hyper-V - Virtualization Enabled in Firmware    Yes

Hyper-V - Data Execution Protection    Yes


Playing COD, several times now it has crashed with this error.

Please help