AnsweredAssumed Answered

Black Screens R9 295x2

Question asked by retromaniaque on May 15, 2018
Latest reply on May 16, 2018 by noxlar

Hello AMD support Team,

I encountered an issue with my 295x2: while gaming or benchmarking( I mean Intensive gpu tasks) I had blackscreens.

I updated the drivers but still, black screens. The gap between them started to shorten and at the end I had no signal at all even from the BIOS.

I changed my graphic card for an GTX690 and I have no problem even if it's also a dual GPU.

I gave my 295x2 to a third part computer store (LDLC in France). After testing it they replied that at the beginning they had a signal but only 1 gpu detected.

They installed old drivers and they succeed to have the 2gpus detected but when they tried to benchmark it, it crashed and blacksreen again, and since, they have no signal.

What should I do, Is it an Hardware issue ? Firmware? should I send it to an electronician? After the computer store tested it, I'm pretty convinced it is still working so I don't want to change a chip and risk a failure for nothing...

I hope you will be able to help me.

thank you in advance