AnsweredAssumed Answered

Need help Radeon R7 M340 not working

Question asked by kolozsuz on May 13, 2018
Latest reply on May 14, 2018 by elstaci

Yesterday I don't know what I did, but my Laptop does not let me play games as it usually does, I try to fix it with the HP Support Assistant, but didn't do too much, so I tried to use the Radeon Software Adrenalin and still have the issue, it has an update available (18.4.1), but when I install it and reboot the Lap comes back to the previous version (17.50.1.3)

I also used Driver Pack Solution and the drivers are on the day, but when I see the video adapter (AMD Radeon R7 Graphics and AMD (TM R7 M340) on the Status put ERROR, I don´t know what to do, also says that there's an error code 43

Here's some info:

 

    • OS: Windows 10 Home

 

    • System: HP Pavilion Laptop 15-cd00x

 

    • 64 bites

 

    • Processor AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G, 2700Mhz

When I try to go to the AMD settings it says ''Radeon Settings are currently not available. Please try again after connecting AMD graphics''

Thank you, if you need more info just ask for it

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