1 Reply Latest reply on May 14, 2018 12:56 PM by elstaci

    no video only audio in WMP & VLC black screen is coming in area where video should be played

    ankibaby

      HP Pavillion G6 1318AX

       

      Graphic: 6480G & &  7450M Dual Graphics

      Processor: AMD-A4

       

      Graphics Ver.: 15.7.1

       

      Sys Info

       

      OS Name Microsoft Windows 7 Ultimate

      Version 6.1.7601 Service Pack 1 Build 7601

      OS Manufacturer Microsoft Corporation

      System Name ANKUSH-PC

      System Manufacturer Hewlett-Packard

      System Model HP Pavilion g6 Notebook PC

      System Type x64-based PC

      Processor AMD A4-3320M APU with Radeon(tm) HD Graphics, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)

      BIOS Version/Date Insyde F.6A, 5/13/2013

      SMBIOS Version 2.7

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      Boot Device \Device\HarddiskVolume1

      Locale United States

      Hardware Abstraction Layer Version = "6.1.7601.24117"

      User Name Ankush-PC\Ankush

      Time Zone India Standard Time

      Installed Physical Memory (RAM) 6.00 GB

      Total Physical Memory 5.48 GB

      Available Physical Memory 1.91 GB

      Total Virtual Memory 11.0 GB

      Available Virtual Memory 6.63 GB

      Page File Space 5.48 GB

      Page File C:\pagefile.sys

       

      Graphics Driver Info in SYS Info

       

      Name AMD Radeon HD 7400M Series

      PNP Device ID PCI\VEN_1002&DEV_6760&SUBSYS_1663103C&REV_00\4&368718EC&0&0010

      Adapter Type AMD Radeon Graphics Processor (0x6760), Advanced Micro Devices, Inc. compatible

      Adapter Description AMD Radeon HD 7400M Series

      Adapter RAM 1.00 GB (1,073,741,824 bytes)

      Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Driver Version 15.200.1062.1004

      INF File oem4.inf (ati2mtag_Vancouver section)

      Color Planes Not Available

      Color Table Entries 4294967296

      Resolution 1366 x 768 x 60 hertz

      Bits/Pixel 32

      Memory Address 0xE0000000-0xEFFFFFFF

      Memory Address 0xF03E0000-0xF03FFFFF

      I/O Port 0x00003F00-0x00003FFF

      IRQ Channel IRQ 4294967291

      Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 8/4/2015 7:12 AM)

       

      Name AMD Radeon HD 6480G

      PNP Device ID PCI\VEN_1002&DEV_9648&SUBSYS_1663103C&REV_00\3&2411E6FE&2&08

      Adapter Type AMD Radeon Graphics Processor (0x9648), Advanced Micro Devices, Inc. compatible

      Adapter Description AMD Radeon HD 6480G

      Adapter RAM 512.00 MB (536,870,912 bytes)

      Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Driver Version 15.200.1062.1004

      INF File oem4.inf (ati2mtag_Sumo_Mobile section)

      Color Planes Not Available

      Color Table Entries Not Available

      Resolution Not Available

      Bits/Pixel Not Available

      Memory Address 0xD0000000-0xF7FFFFFF

      I/O Port 0x00004000-0x000040FF

      Memory Address 0xF0400000-0xF043FFFF

      IRQ Channel IRQ 4294967294

      I/O Port 0x000003B0-0x000003BB

      I/O Port 0x000003C0-0x000003DF

      Memory Address 0xA0000-0xBFFFF

      Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 8/4/2015 7:12 AM)

       

      Problem Devices in SYS Info

       

      AODDriver4.2.0 ROOT\LEGACY_AODDRIVER4.2.0\0000 This device is not present, is not working properly, or does not have all its drivers installed.

      AppEx Networks Accelerator LWF ROOT\LEGACY_APXACC\0000 This device is not present, is not working properly, or does not have all its drivers installed.