AnsweredAssumed Answered

no video only audio in WMP & VLC black screen is coming in area where video should be played

Question asked by ankibaby on May 12, 2018
Latest reply on May 14, 2018 by elstaci

HP Pavillion G6 1318AX

 

Graphic: 6480G & &  7450M Dual Graphics

Processor: AMD-A4

 

Graphics Ver.: 15.7.1

 

Sys Info

 

OS Name Microsoft Windows 7 Ultimate

Version 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer Microsoft Corporation

System Name ANKUSH-PC

System Manufacturer Hewlett-Packard

System Model HP Pavilion g6 Notebook PC

System Type x64-based PC

Processor AMD A4-3320M APU with Radeon(tm) HD Graphics, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Insyde F.6A, 5/13/2013

SMBIOS Version 2.7

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.24117"

User Name Ankush-PC\Ankush

Time Zone India Standard Time

Installed Physical Memory (RAM) 6.00 GB

Total Physical Memory 5.48 GB

Available Physical Memory 1.91 GB

Total Virtual Memory 11.0 GB

Available Virtual Memory 6.63 GB

Page File Space 5.48 GB

Page File C:\pagefile.sys

 

Graphics Driver Info in SYS Info

 

Name AMD Radeon HD 7400M Series

PNP Device ID PCI\VEN_1002&DEV_6760&SUBSYS_1663103C&REV_00\4&368718EC&0&0010

Adapter Type AMD Radeon Graphics Processor (0x6760), Advanced Micro Devices, Inc. compatible

Adapter Description AMD Radeon HD 7400M Series

Adapter RAM 1.00 GB (1,073,741,824 bytes)

Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version 15.200.1062.1004

INF File oem4.inf (ati2mtag_Vancouver section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1366 x 768 x 60 hertz

Bits/Pixel 32

Memory Address 0xE0000000-0xEFFFFFFF

Memory Address 0xF03E0000-0xF03FFFFF

I/O Port 0x00003F00-0x00003FFF

IRQ Channel IRQ 4294967291

Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 8/4/2015 7:12 AM)

 

Name AMD Radeon HD 6480G

PNP Device ID PCI\VEN_1002&DEV_9648&SUBSYS_1663103C&REV_00\3&2411E6FE&2&08

Adapter Type AMD Radeon Graphics Processor (0x9648), Advanced Micro Devices, Inc. compatible

Adapter Description AMD Radeon HD 6480G

Adapter RAM 512.00 MB (536,870,912 bytes)

Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version 15.200.1062.1004

INF File oem4.inf (ati2mtag_Sumo_Mobile section)

Color Planes Not Available

Color Table Entries Not Available

Resolution Not Available

Bits/Pixel Not Available

Memory Address 0xD0000000-0xF7FFFFFF

I/O Port 0x00004000-0x000040FF

Memory Address 0xF0400000-0xF043FFFF

IRQ Channel IRQ 4294967294

I/O Port 0x000003B0-0x000003BB

I/O Port 0x000003C0-0x000003DF

Memory Address 0xA0000-0xBFFFF

Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 8/4/2015 7:12 AM)

 

Problem Devices in SYS Info

 

AODDriver4.2.0 ROOT\LEGACY_AODDRIVER4.2.0\0000 This device is not present, is not working properly, or does not have all its drivers installed.

AppEx Networks Accelerator LWF ROOT\LEGACY_APXACC\0000 This device is not present, is not working properly, or does not have all its drivers installed.

Outcomes