Did you open a AMD Warranty ticket to RMA your CPU? https://support.amd.com/en-us/warranty/rma
Here is a link to AMD Warranty. It has several links for Warranties on the type of AMD CPU you purchased. Click on the link that is applicable to your CPU and follow the directions. Warranty Services.
Please Post the RMA Ticket from AMD Warranty so that the Moderators, if possible, can check it for you.
The package sent to you was returned to me this morning, and denied. The last time it was returned it took 6 months to get the package back form the shipper.
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" This is an automatically generated email please do not reply
This is a courtesy notice from AMD Global Customer Care, in reference
to your Warranty Request RMA# (2000248849) for your AMD retail packaged
Processor(s) in a Box.
Product Serial# Result
XXed out for security RETURN NOT RECEIVED
This request will be closed if we have not received your processor
within 5 days.
If you have already returned the aforementioned product and feel you
have received this notification in error please check your transaction
history for recent updates or contact us via our services portal.
Please provide your warranty Request’s RMA# for reference.
Otherwise, to ensure fulfillment of your warranty request, please send
your return to:
AMD Global Customer Care."
One of the AMD Moderators is going to need to sort out what is going on with your problem.