12 Replies Latest reply on Aug 14, 2018 8:04 PM by elstaci

    AMD Radeon driver update breaks opengl every damn time

    mcangry

      I guess I'll never get tired of telling AMD how garbage their software is.

       

      Seems like every time I update the graphics drivers, it kills OpenGL, and all the programs I use that depend on OpenGL stop running, or stop functioning properly. I do game development as a hobby and am supposed to be collaborating with a team right now, but I can't, because nothing works since I "improved" my drivers. And the last time I had to uninstall and reinstall these drivers, it created a month-long headache where my machine was barely usable, and I nearly had to wipe the hard drive for the fourth time and start again. I'm sick to death of having to deal with this, and having to scour the internet for an up-to-date solution.

       

      Tells me I have 17.50.17.03 installed, try to install 18.4.1 and it tells me "components already installed".

       

      AMD FX series, 6th generation. Radeon R8 M35ODX.

      ASUS A555D series laptop.

      Affected programs: Minecraft (if memory serves), GZdoom, Slade, others will be posted as they come up.

       

      EDIT:

      Okay, I can't even reply to my own thread on this garbage forum because it thinks I'm not logged in, no matter how many times I log out and log back in. So here's what I've been trying to post: "I'm not even sure which option I choose from the dropdown. APU (Accelerated Processors)?"

       

      Message was edited by: Mike Mac

        • Re: AMD Radeon driver update breaks opengl every damn time
          kingfish

          Hard to reply to a question that has no specifics > Please read INFORMATION REQUIRED WHEN POSTING A QUESTION.

          Many Asus laptops...which is yours?

          OpenGl on most laptops are IGP dependent and can not be forced to use the discrete graphics. In some laptops that can be adjusted through the bios...so please furnish the requested information.

          • Re: AMD Radeon driver update breaks opengl every damn time
            kingfish

            Are you installing the correct driver?Laptop graphics update...How to

            Download Drivers

            Always install the full version, not the 'minimal setup'. This is the only driver you install Clean Install AMD Graphics Drivers

             

            Configuring Laptop Switchable Graphics on a Windows® Based System Screenshot_2.png

              • Re: AMD Radeon driver update breaks opengl every damn time
                mcangry

                Ran through all the steps for manually downloading the drivers and doing a clean install. Made sure to download the first option and not the minimal setup option. Everything went fine until the actual driver install following DDU rebooting my comp. Ran the installer, it gave me this and stopped:

                 

                ofcourseitfailed.png

                 

                Log showed several instances of "the package is already running. complete that installation first." I rebooted and checked the apps that were affected by the driver issues, and they're still affected.

                 

                I'm gonna try it again and cleare absolutely everything out of the AMD folder. The way it's worded gave the impression to delete only the driver folders and not absolutely everything. I'll post again if that did the trick.

                 

                EDIT: Nope.

                 

                Install Manager
                Installation Report
                05/02/18 22:10:43

                 

                Hardware information
                NameAMD Radeon R7 Graphics
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x9874
                Vendor ID0x1002
                Class Code0x030000
                Revision ID0xc4
                Subsystem ID0x1b8d
                Subsystem vendor ID0x1043
                Other hardware
                Existing packages
                Packages for install
                AMD HDMI Audio Driver
                Final Status:Success
                Version of Item:10.0.1.06
                Size:1 Mbytes
                AMD Display Driver
                Final Status:Success
                Version of Item:23.20.15017.3010
                Size:90 Mbytes
                AMD Problem Report Wizard
                Final Status:Fail
                Version of Item:3.1.722.0
                Size:20 Mbytes
                AMD Radeon Settings
                Final Status:Fail
                Version of Item:2018.0131.1849.33856
                Size:150 Mbytes
                AMD Settings Branding
                Final Status:Fail
                Version of Item:1.00.0000
                Size:1 Mbytes

                Other detected devices
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x7901
                Vendor ID0x1022
                Class Code0x010601
                Revision ID0x49
                Subsystem ID0x1b8d
                Subsystem vendor ID0x1043
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157a
                Vendor ID0x1022
                Class Code0x040300
                Revision ID0x00
                Subsystem ID0x1b8d
                Subsystem vendor ID0x1043
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x9840
                Vendor ID0x1002
                Class Code0x040300
                Revision ID0x00
                Subsystem ID0x1b8d
                Subsystem vendor ID0x1043
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1578
                Vendor ID0x1022
                Class Code0x108000
                Revision ID0x00
                Subsystem ID0x1578
                Subsystem vendor ID0x1022
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157d
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1571
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x790b
                Vendor ID0x1022
                Class Code0x0c0500
                Revision ID0x4a
                Subsystem ID0x1b8d
                Subsystem vendor ID0x1043
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1573
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1576
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x1b8d
                Subsystem vendor ID0x1043
                AMD Radeon Graphics Processor
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x6660
                Vendor ID0x1002
                Class Code0x038000
                Revision ID0x83
                Subsystem ID0x1c40
                Subsystem vendor ID0x1043
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1570
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157c
                Vendor ID0x1022
                Class Code0x060400
                Revision ID0x00
                Subsystem ID0x1234
                Subsystem vendor ID0x1022
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157c
                Vendor ID0x1022
                Class Code0x060400
                Revision ID0x00
                Subsystem ID0x1234
                Subsystem vendor ID0x1022
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157c
                Vendor ID0x1022
                Class Code0x060400
                Revision ID0x00
                Subsystem ID0x1234
                Subsystem vendor ID0x1022
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1575
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1572
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157b
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x157b
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x1574
                Vendor ID0x1022
                Class Code0x060000
                Revision ID0x00
                Subsystem ID0x0000
                Subsystem vendor ID0x0000

                Error messages
                Package Manager Install already running. Complete that installation before continuing.
                Package Manager Install already running. Complete that installation before continuing.
                Package Manager Install already running. Complete that installation before continuing.
                Package Manager Install already running. Complete that installation before continuing.

                 

                Does this mean windows update is STILL automatically updating despite my disabling it?

                  • Re: AMD Radeon driver update breaks opengl every damn time
                    kingfish

                    Try this....disconnect from the internet

                    Delete the contents of the C:/AMD folder of all drivers

                    Go to Device Manager/display adapter/properties (rt click)/driver/update driver and use the 'have disk' method to install the new drivers. After (hopefully) installing the drivers, do not choose 'Restart'. Choose 'finish' and manually reboot your computer.

                        • Re: AMD Radeon driver update breaks opengl every damn time
                          kingfish

                          To be clear...you are trying to install the driver I pointed you to..the FX8800P ? 

                            • Re: AMD Radeon driver update breaks opengl every damn time
                              mcangry

                              Yes, and I'm going with the first option, not the minimal installation.

                               

                              Also sorry for delay in replying, my job is eating me alive...

                              • Re: AMD Radeon driver update breaks opengl every damn time
                                mcangry

                                I guess I don't know what to do besides use a restore point and hope it doesn't screw up again, or use a restore point and never update the drivers again.

                                 

                                Or get a Dell and never turn back.

                                • Re: AMD Radeon driver update breaks opengl every damn time
                                  mcangry

                                  Two months and still no other suggestions, so I'm gonna assume the answer is "AMD products are unfixable garbage" like I originally thought, and never purchase anything that has the words AMD or Radeon on it ever again. How these guys are still in business is beyond me.

                                    • Re: AMD Radeon driver update breaks opengl every damn time
                                      elstaci

                                      Sorry to hear you are still having problems.

                                       

                                      Try this basic method of installing the AMD driver and see if it makes any difference:

                                       

                                      install AMD driver :

                                      1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows MUST be fully updated because the latest AMD Drivers requires all  the latest "Optional" and "Recommended" Updates to be installed.

                                       

                                      2) Use Windows Uninstall to uninstall current AMD driver and software. Then use DDU (Display Driver Uninstaller) Display Driver Uninstaller (DDU) V17.0.9.0 Released. - Wagnardsoft Forum in safe mode to eliminate all traces of the current AMD driver and software from your computer.

                                      Delete C:\AMD folder from the Root Directory. Reboot.

                                       

                                      3) Go to Device Manager and click on "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.

                                       

                                      4) Try reinstalling the AMD FULL SET OF DRIVERS that you manually downloaded. Make sure to disable the Internet to prevent Windows Update from installing a newer version. Also configure Windows to prevent it from updating Drivers via Windows Update. Also it has been mentioned to disable any Anti-virus programs before installation of AMD Drivers.

                                       

                                      5) If the new AMD drivers installs and works correctly, delete again the C:\AMD folder from the Root directory. To save space on the HDD.

                                       

                                      6)Enable both the internet and Anti-Virus program (if applicable).

                                       

                                      7) Go back to Device Manager and check to be sure your GPU card driver is working and identified correctly.

                                       

                                      This is the latest Mobile APU Driver for your laptop: APU

                                       

                                      What is strange that Asus Support doesn't have any Asus Graphic drivers at their site unless it is part of the AMD CHIPSET.  X555DG Driver & Tools | Laptops | ASUS Global .

                                       

                                      Found this website where you can download the VGA + CHIPSET for your laptop from Asus. VGA : Information & Support: VGA Driver ASUS X555D (X555DA / X555DG) | AMD Radeo Graphics Card Software | For Windows 64…  .

                                       

                                      Does seem like the CHIPSET at Asus Support includes the VGA Driver. Anyways, you can download it from the above link. Try installing that first and see if your video is recognized without any errors. Than try and install the latest driver from AMD Support from the above link that I posted. IF still having problems than uninstall the AMD driver and reinstall the Asus VGA driver so that your laptop will be working normally again. It is possible that your laptop is not compatible with the latest AMD Drivers unless you are doing something wrong.

                                      Generally it is best to use the Laptop manufacturer's customized Graphic drivers first.
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