steel

Ryzen 5 1600 Random Crash, Power Cycle Required

Discussion created by steel on Apr 26, 2018
Latest reply on May 4, 2018 by steel

Hey everyone, thanks in advance for any help.  The title pretty much sums it up, the computer will randomly power down and requires a power-cycle (flipping the PSU switch off/on) in order to boot up again.  At first I thought it was the PSU, swapped it out with a spare and yet again...random crash.  I ran PC-Check on the ASUS B350-F I recently purchased which came back with a faulty DMA controller as well as MP Symmetry problems on the last core (12th thread, not sure if this is physical or logical).  So once again I swapped the hardware to a backup MINI-ITX from Biostar I've got around here and, you guessed it, more random crashes.  I've tried under-clocking/under-volting on both boards, I've tried various drivers on both boards, I've tried a fresh OS Install on both boards, I've tried updating to the latest BIOS on both boards and I've tried praying to whatever higher power there that these fixed the issue, they haven't.  The only thing that seems to minimize the crash issue is manually disabling cores via the BIOS.  I recently tried 4+0 which lasted around a day and a half, now I'm down to 2+2 and I'm not sure how long this is going to last.  I've submit a ticket, sadly I've heard nothing back.  Any help would be much appreciated as I'm fresh out of options.  Specs are as follows:

 

XFX TrueClock BlackCore Edition RX580

Desktop PC

Windows 10 Pro 64-bit

AMD Drivers:

     -Radeon Settings Version 2017.0424.2119.36535

     -Driver Packaging Version 17.10.1731-170424a2-313676E-WU-Template-1710

     -Provider Advanced Micro Devices, Inc. (duh)

     -2D Driver Version 8.1.1.1599

     -Direct3D Version 9.14.10.01261

     -OpenGL Version 6.14.10.13474

     -OpenCL Version 22.19.162.4

     -AMD Mantle Version 9.1.10.0189

     -AMD Mantle API Version 102400

     -AMD Audio Driver Version 10.0.1.5

     -Vulkan Driver Version 1.5.0

     -Vulkan API Version 1.0.39

HP 27ea IPS 1080p 60Hz

Asus B350-F with Bios 4004 / Biostar X370 GTN with latest bios (revision number escapes me, sorry)

AMD Ryzen 5 1600 @ stock

Corsair CX750M V2 750watt / Thermaltake 600watt

ADATA XPG Gammix D10 16gb (8gb x 2) DDR4 3000 (PC 24000)

 

Nothing has been overlocked and regardless of multiple attempts to put the system under heavy load, the crashes seem to be totally random.

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