0 Replies Latest reply on Apr 22, 2018 1:38 AM by soen

    Why does the graphic card get disconnected when I update drivers?

    soen

      I have an HP Pavilion Laptop 15-cd0xx with an AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G, 2700 Mhz, 4 main processors, 4 logic processors

       

      I am trying to update the drivers to 18.2.1 version, but when I finish the process and reboot my computer, both cards get disconected, and the only way to get them to work again is using the Windows automatic update sistem from the devices administrator.

       

      Could you please help me solve this?

       

      Thanks