AnsweredAssumed Answered

Windows/any application are not using the dedicaded graphic card.

Question asked by mauricioglezg on Apr 15, 2018
Latest reply on Apr 18, 2018 by pokester

I just bough a Laptop HP Pavillion cd-005la witch has this spects:

OS:

Windows 10 Fall Creators Update

 

AMD APU:

AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G

512 Mb VRam

 

AMD GPU:

AMD Radeon (TM) R7 M340 (before AMD drivers update was identified as Radeon 535DX)

4 Gb VRam

 

Driver version:

17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

 

Radeon Settings Version

2018.0131.1849.33856

 

Now the issue it's that any game or any application (heck, even Windows itself) are not using the GPU, I have tried Adobe Photoshop, Illustrator, some games, emulators and not even one detects my graphics card. Photoshop and illustrator event connfirm this by not been able to use the GPU in the settings.

 

I'm really frustrated by this problem, i need help to solve this.

 

Update: I just went back to the original drivers for see if I misscheked something, but no, Windows is still using only the integrated graphics card.

 

Please, help me to solve this, I'm starting to hate AMD

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