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AMD R5 M330 Problems with performace 0% activity GPU: 300mhz

Question asked by shaggyslav on Apr 14, 2018
Latest reply on Apr 17, 2018 by shaggyslav

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So I've been having a problem with my graphics card for about 2 weeks now. I've tried uninstalling all drivers using amdutilitytool and DDU and then installing them. It didn't help. I can't get steady framerate in games I play. This is a picture of my histogram. The small spikes are GPU: 300 mhz

Memory 300mhz and the big ones are GPU: 1030 Memory: 1000mhz

I have an HP laptop

Radeon Software Version 18.2.1

Windows 10 (64 bit)

System Memory 6 GB

CPU Type Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz

Radeon Settings Version 2018.0131.1849.33856

Driver Packaging Version 17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

Provider Advanced Micro Devices, Inc.

2D Driver Version 8.1.1.1634

Direct3D® Version 9.14.10.01316

OpenGL® Version 6.14.10.13506

OpenCL™ Version 23.20.15017.3010

AMD Mantle Version 9.1.10.0237

AMD Mantle API Version 102400

AMD Audio Driver Version Not Available

Vulkan™ Driver Version 2.0.1

Vulkan™ API Version 1.0.65

Graphics Chipset AMD Radeon (TM) R5 M330

BIOS Version 015.048.000.069

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georges Apr 15, 2018 10:18 AM

Your laptop has an integrated intel graphics card too right ?

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shaggyslav @ georges on Apr 17, 2018 10:49 AM

Yeah right Intel(R) HD Graphics 520. I'm so sorry for the late answer I haven't had much time to do so

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georges @ shaggyslav on Apr 17, 2018 11:05 AM

First install the latest driver of intel HD Graphics 520 -> Download Intel® Graphics Driver for Windows* [15.65]

and then install the latest AMD driver 18.3.4 -> Mobile

0% activity is right when you are on desktop, only on gaming AMD graphics card will work

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shaggyslav @ georges on Apr 17, 2018 1:19 PM

So, I've installed the drivers you linked. I had to download the intel drivers from the manufacturer site but the performance is still not what it used to be.

There's a picture of the histogram when playing.

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4 Replies

georges Apr 15, 2018 10:18 AM
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Your laptop has an integrated intel graphics card too right ?
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- shaggyslav @ georges on Apr 17, 2018 10:49 AM
  Mark Correct
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  Yeah right Intel(R) HD Graphics 520. I'm so sorry for the late answer I haven't had much time to do so
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  - georges @ shaggyslav on Apr 17, 2018 11:05 AM
    Mark Correct
    Correct Answer
    First install the latest driver of intel HD Graphics 520 -> Download Intel® Graphics Driver for Windows* [15.65]
    and then install the latest AMD driver 18.3.4 -> Mobile
    0% activity is right when you are on desktop, only on gaming AMD graphics card will work
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    - shaggyslav @ georges on Apr 17, 2018 1:19 PM
      Mark Correct
      Correct Answer
      So, I've installed the drivers you linked. I had to download the intel drivers from the manufacturer site but the performance is still not what it used to be.
      There's a picture of the histogram when playing.
      Like • Show 0 Likes0
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AMD R5 M330 Problems with performace 0% activity GPU: 300mhz

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