1 Reply Latest reply on Apr 17, 2018 9:39 AM by swarup

    AMD uProf services failed to start because "Windows cannot verify the digital signature for this file"

    oneumyvakin

      AMDuProf-1.1.667.exe

      Windows 10 version 1709 Build 16299.371

       

      Problem:

      AMD uProf can't start profiling. (Maybe after windows update)

       

      Trying to run:

      C:\Program Files\AMD\AMDuProf\bin\AMDuProfCLI.exe collect --system-wide --config power --duration 40 --output C:\Users\oneumyvakin\Desktop\output

      Failed to load driver.

      If you have recently upgraded or installed AMD uProf, please reboot and try again.

      Trying to open the driver (C:\WINDOWS\system32\drivers\AMDPcore) returned error 0.

       

      If it runned from other program it appears as:

      Failed to initialize the driver. Check if driver is installed and running (error code 0x8000ffff).

       

      UI Error:

      "Failed to load driver."

       

      In EventLog:

      event#1The AMDPcore service failed to start due to the following error:

      Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      \??\C:\WINDOWS\system32\drivers\AMDPcore.sys failed to load

       

      event#2

      A service was installed in the system.

       

      Service Name:  AMDPcore

      Service File Name:  C:\WINDOWS\system32\drivers\AMDPcore.sys

      Service Type:  kernel mode driver

      Service Start Type:  demand start

      Service Account: 

       

      event#3

      The AMDPowerProfiler service failed to start due to the following error:

      Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      \??\C:\WINDOWS\system32\drivers\AMDPowerProfiler.sys failed to load

       

      event#4

      A service was installed in the system.

       

      Service Name:  AMDPowerProfiler

      Service File Name:  C:\WINDOWS\system32\drivers\AMDPowerProfiler.sys

      Service Type:  kernel mode driver

      Service Start Type:  demand start

      Service Account: 

       

      event#5

      \??\C:\WINDOWS\system32\drivers\AMDCpuProfiler.sys failed to load

       

      event#6

      A service was installed in the system.

       

      Service Name:  AMDCpuProfiler

      Service File Name:  C:\WINDOWS\system32\drivers\AMDCpuProfiler.sys

      Service Type:  kernel mode driver

      Service Start Type:  demand start

      Service Account: 

       

       

      Checking signature:

       

      signtool.exe verify /pa /a /v C:\WINDOWS\system32\drivers\AMDPcore.sys

       

      Verifying: C:\WINDOWS\system32\drivers\AMDPCore.sys

      Unable to verify this file using a catalog.

      Signature Index: 0 (Primary Signature)

      Hash of file (sha1): 182AEDA6AF967C352D1D1C2CBAD92A46A8DC95CF

       

      Signing Certificate Chain:

          Issued to: VeriSign Class 3 Public Primary Certification Authority - G5

          Issued by: VeriSign Class 3 Public Primary Certification Authority - G5

          Expires:   Thu Jul 17 06:59:59 2036

          SHA1 hash: 4EB6D578499B1CCF5F581EAD56BE3D9B6744A5E5

       

              Issued to: Symantec Class 3 SHA256 Code Signing CA

              Issued by: VeriSign Class 3 Public Primary Certification Authority - G5

              Expires:   Sun Dec 10 06:59:59 2023

              SHA1 hash: 007790F6561DAD89B0BCD85585762495E358F8A5

       

                  Issued to: Advanced Micro Devices Inc.

                  Issued by: Symantec Class 3 SHA256 Code Signing CA

                  Expires:   Fri Apr 05 06:59:59 2019

                  SHA1 hash: 64772021B955BD834214828156CFE0BFDD1C36DB

       

      The signature is timestamped: Wed Feb 21 16:18:41 2018

      Timestamp Verified by:

          Issued to: Thawte Timestamping CA

          Issued by: Thawte Timestamping CA

          Expires:   Fri Jan 01 06:59:59 2021

          SHA1 hash: BE36A4562FB2EE05DBB3D32323ADF445084ED656

       

              Issued to: Symantec Time Stamping Services CA - G2

              Issued by: Thawte Timestamping CA

              Expires:   Thu Dec 31 06:59:59 2020

              SHA1 hash: 6C07453FFDDA08B83707C09B82FB3D15F35336B1

       

                  Issued to: Symantec Time Stamping Services Signer - G4

                  Issued by: Symantec Time Stamping Services CA - G2

                  Expires:   Wed Dec 30 06:59:59 2020

                  SHA1 hash: 65439929B67973EB192D6FF243E6767ADF0834E4

       

       

      Successfully verified: C:\WINDOWS\system32\drivers\AMDPCore.sys

       

      Number of files successfully Verified: 1

      Number of warnings: 0

      Number of errors: 0

       

      Checking signature without "/pa":

       

      signtool.exe verify /a /v C:\WINDOWS\system32\drivers\AMDPcore.sys

       

      Verifying: C:\WINDOWS\system32\drivers\AMDPCore.sys

      Unable to verify this file using a catalog.

      Signature Index: 0 (Primary Signature)

      Hash of file (sha1): 182AEDA6AF967C352D1D1C2CBAD92A46A8DC95CF

       

      Signing Certificate Chain:

          Issued to: VeriSign Class 3 Public Primary Certification Authority - G5

          Issued by: VeriSign Class 3 Public Primary Certification Authority - G5

          Expires:   Thu Jul 17 06:59:59 2036

          SHA1 hash: 4EB6D578499B1CCF5F581EAD56BE3D9B6744A5E5

       

              Issued to: Symantec Class 3 SHA256 Code Signing CA

              Issued by: VeriSign Class 3 Public Primary Certification Authority - G5

              Expires:   Sun Dec 10 06:59:59 2023

              SHA1 hash: 007790F6561DAD89B0BCD85585762495E358F8A5

       

                  Issued to: Advanced Micro Devices Inc.

                  Issued by: Symantec Class 3 SHA256 Code Signing CA

                  Expires:   Fri Apr 05 06:59:59 2019

                  SHA1 hash: 64772021B955BD834214828156CFE0BFDD1C36DB

       

      The signature is timestamped: Wed Feb 21 16:18:41 2018

      Timestamp Verified by:

          Issued to: Thawte Timestamping CA

          Issued by: Thawte Timestamping CA

          Expires:   Fri Jan 01 06:59:59 2021

          SHA1 hash: BE36A4562FB2EE05DBB3D32323ADF445084ED656

       

              Issued to: Symantec Time Stamping Services CA - G2

              Issued by: Thawte Timestamping CA

              Expires:   Thu Dec 31 06:59:59 2020

              SHA1 hash: 6C07453FFDDA08B83707C09B82FB3D15F35336B1

       

                  Issued to: Symantec Time Stamping Services Signer - G4

                  Issued by: Symantec Time Stamping Services CA - G2

                  Expires:   Wed Dec 30 06:59:59 2020

                  SHA1 hash: 65439929B67973EB192D6FF243E6767ADF0834E4

       

      SignTool Error: A certificate chain processed, but terminated in a root

              certificate which is not trusted by the trust provider.

       

      Number of files successfully Verified: 0

      Number of warnings: 0

      Number of errors: 1

       

      Checking signature of random driver:

      signtool.exe verify /a /v C:\WINDOWS\system32\drivers\AMDPCIDev.sys

       

      Verifying: C:\WINDOWS\system32\drivers\AMDPCIDev.sys

      File is signed in catalog: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem8.cat

      Hash of file (sha1): 967A26C1622346FBD5C9C512D3C3A49BA4DA3633

       

      Signing Certificate Chain:

          Issued to: Microsoft Root Certificate Authority 2010

          Issued by: Microsoft Root Certificate Authority 2010

          Expires:   Sun Jun 24 05:04:01 2035

          SHA1 hash: 3B1EFD3A66EA28B16697394703A72CA340A05BD5

       

              Issued to: Microsoft Windows Third Party Component CA 2012

              Issued by: Microsoft Root Certificate Authority 2010

              Expires:   Mon Apr 19 06:58:38 2027

              SHA1 hash: 77A10EBF07542725218CD83A01B521C57BC67F73

       

                  Issued to: Microsoft Windows Hardware Compatibility Publisher

                  Issued by: Microsoft Windows Third Party Component CA 2012

                  Expires:   Sat Jun 02 02:05:29 2018

                  SHA1 hash: 5B59739E724EFD3E89DF82376F34FB646F76AF27

       

      The signature is timestamped: Tue Oct 10 17:42:10 2017

      Timestamp Verified by:

          Issued to: Microsoft Root Certificate Authority 2010

          Issued by: Microsoft Root Certificate Authority 2010

          Expires:   Sun Jun 24 05:04:01 2035

          SHA1 hash: 3B1EFD3A66EA28B16697394703A72CA340A05BD5

       

              Issued to: Microsoft Time-Stamp PCA 2010

              Issued by: Microsoft Root Certificate Authority 2010

              Expires:   Wed Jul 02 04:46:55 2025

              SHA1 hash: 2AA752FE64C49ABE82913C463529CF10FF2F04EE

       

                  Issued to: Microsoft Time-Stamp Service

                  Issued by: Microsoft Time-Stamp PCA 2010

                  Expires:   Sat Sep 08 00:56:54 2018

                  SHA1 hash: C9ECBB482D35D994BEB68EF726A9316E8A878E32

       

      Successfully verified: C:\WINDOWS\system32\drivers\AMDPCIDev.sys

       

      Number of files successfully Verified: 1

      Number of warnings: 0

      Number of errors: 0

       

       

      Workaround:

      Disable driver signature enforcement , but i'm not happy with it.

       

      Could you please provide any advices what can be cause of this issue?