36 Replies Latest reply on May 9, 2018 11:09 PM by dilacerated

    New Ryzen 5 2400g build crashes after video playback post waking from sleep

    dilacerated

      Hello all,

       

      Firstly let me say that I love my new build (my second Ryzen 5 and personally/individually my 37th new AMD CPU - 6th running in my house ATM)!

       

      I have an issue, though, and am not finding anything like it here, ASRock's forum or elsewhere via the Google machine...

       

      Twice now after the system has come out of sleep I have had video/audio playback begin to stutter then the screen fills with snow/static and I have no choice but to reboot.  This happened to me with an NHL game stream last night and my wife watching a x264 video played back in VLC tonight.  From a reboot or cold boot the system plays everything fine.

       

      Specs of the system:

       

      Lian Li PC-A05FN

      Corsair AX850 and RM650i

      ASRock B350 Pro4 (latest BIOS - 4.70)

      AMD Ryzen 5 2400G using the Wraith Spire (w/Noctua NT-H1 paste) from my R5 1600 box

      CORSAIR Vengeance LPX 8GB (2 x 4GB) DDR4 3000 CMK8GX4M2B3000C15

      Toshiba OCZ ARC 100 240GB SSD

      Seagate BarraCuda 7200.12 ST31000528AS 1TB HDD

      LITE-ON LH-20A1S 20X SATA DVD Burner

       

      The OS installation was an upgrade from 64-bit 8.1 Pro to 10 Pro Build 16299 and has all the latest updates through April.  Formerly I had an ASRock A770DE+ and Phenom 1090T setup in this case with an XFX R9 280X.  Before upgrading the OS I uninstalled all AMD drivers from Programs and Features as well as ran the latest DDU.

       

      After Ryzen'ing up the machine I installed the latest chipset driver (18.10_feb) and video driver for the 2400G (17.40.3701-feb12).

       

      Things I've done thus far:

       

           After the first encounter (after the Sharks game mind you!) I removed the AX850 in favor of a new Corsair RM650i.

       

      At this point I'd like see if I can get any feedback from the community before I start hacking and whacking.  The system is 100% stable running the following CPU/GPU benchmarks:

       

      CINEBENCH R15.038

      Prime95 (Blend)

      S.T.A.L.K.E.R. - Call Of Pripyat Benchmark (Ultra Preset @ 1080P)

      Unigine Heaven 4.0 (can't remember the settings I settled with - will update here if anyone wants to know)

      Unigine Valley 1.0 (can't remember the settings I settled with - will update here if anyone wants to know)

       

      Ideas anyone?

       

      Message was edited by: Robert Elmore Reason: forgot to list storage under the system specs.

        • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
          dilacerated

          FYI did the following and will report back if this problem arises a third time:

           

          1. From an elevated CMD prompt executed "powercfg -restoredefaultschemes".
          2. Uninstalled the RyzenPPM via the exe in the latest chipset driver build.
          3. Reinstalled the RyzenPPM via the exe in the latest chipset driver build.
          • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
            pokester

            Disable "Fast Startup" & Disable "Hibernation"

              • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                dilacerated

                Thanks for the reply.  I was actually able to get this to happen from a cold boot for the first time.  I let Heaven run for nearly three hours without issue, stopped it and left the system on.  Came back to it hours later and started Heaven up again.  Somewhere around 30-45 minutes into the loop the issue happened...

                 

                I went into the BIOS, set the RAM back to Auto, saved/rebooted back into the BIOS and changed it to the XMP profile BUT set it to DDR4-2933.  Since doing that so far no problem.

                 

                While I wish Corsair made a DDR4-3200 8GB (2 x 4GB) Vengeance kit I can live with this as I wanted something low power but capable enough to play the litany of Steam games my son and his friends like + I expect Vulkan to take over here soon.

              • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                dilacerated

                Welp same thing yet again.  Wife was watching a video via VLC.

                 

                Interestingly, this morning, I saw a graphics anomaly adjacent my mouse cursor as it changed to the spinning wheel as I cleared Firefox's browsing history.  Looked like a row of pixels 10-15 high/2-3 wide flickering.  I cleared again and didn't see it but I tried to launch Heaven and it crashed immediately.  Thereafter it ran fine and I was able to also run Prime95 (current build) for about an hour without issue each...

                 

                Somehow I feel like this will be resolved via a driver update but I am almost at the return window...  I filed a bug with AMD and asked them to look at this thread but have yet to hear back...

                • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                  dilacerated

                  Didn't get to posting these details last night but this issue happened twice again yesterday. 

                   

                  One thing to note since the last time this happened --> I have updated the Chipset drivers to the latest release (Revision Number: 18.10.0418).

                   

                  On the first occasion I was not home and again it happened while my wife was watching a video played back via VLC (3.0.1).  She recalled that it happened after she paused what she was watching and came back to continue to play it.

                   

                  I had the same thing happen (also while watching a video played back via VLC which I had now updated to 3.0.2) a few hours after I got home.  I watched one video and a few minutes later started another and shortly into the second video the snow/static occurred.  This time I RDP'd into the system and everything was fine.  A/V was still playing back on the system but the physical screen was snow/static...  I use HWMonitor (v1.35) to monitor temps and noticed that it showed the CPU had all four Cores reporting that a minimum of 99MHz had been reached.

                   

                  After rebooting the system via the remote session I was able to reproduce this 99MHz issue when pausing a video for a few minutes then clicking play.  Interestingly there was a brief stutter to the A/V when this happened.

                   

                  After seeing that behavior I decided to remove the RyzenPPM and reset the Power Config defaults.  Rebooted and was able to again reproduce the 99MHz reported minimum Core clock as I did above...

                   

                  To see if the snow/static issue would occur again I queued up dozens of hours of video playback and let the system run overnight which it did just fine...

                   

                  That all being said I have not turned off CPB yet but now I don't see that as the problem.  I know memory compatibility is a potential to throw under the bus here but according to Corsair the 16GB variant of the 8GB kit I have is compatible with Ryzen (https://www.corsair.com/us/en/ryzen).  Plus both Cinebench and Prime95 run just fine with this CPU and RAM.

                   

                  Anyhow I spoke with a TSR this morning at AMD and hopefully will have some suggestions today to run with.

                   

                  The HDMI cable is the same that this display has had for years now with the before mentioned R9 280X.  It can be replaced but I can't see how it is responsible for this.

                  • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                    dilacerated

                    BSOD at 6:27AM this morning while playing back video in VLC overnight:

                     

                    Bug Check 0x116 VIDEO_TDR_ERROR

                     

                    Temperature has never been an issue as my house is kept at 65F and the Spire cooler kept the chip under 70C when running Prime95.

                     

                    Am down to the final 48 hours before returning everything.  I'm not fond of G.Skill RAM as they can't seem to keep their sinks LOW to work with many air coolers which I may or may not someday want to put in this machine.

                     

                    Anyhow will put a different disk in and install the latest 16299 build on that and see if the same problem occurs before beginning the fun of RMA'ing...  Wheeeee!!!

                        • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                          dilacerated

                          No am sticking with 1709 (10.0.16299.402) for now.  Have video playing and enough to run for the next 24 hours.  Going to call Corsair at 7 and get their take.

                            • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                              pokester

                              I think I asked this before sorry if you already answered and I missed it. Does this only happen with VLC? Have you had this issue with other media players? Have you mentioned this issue in any VLC forums. I know I have had issues in the past and some of those guys know exactly what to tweak in VLC to fix stuff. Not saying its not a driver issue one way or the other, just maybe someone already found a workaround and that would be a good place to find it.

                                • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                  dilacerated

                                  The glitches mentioned have happened when watching streaming video via NHL's GameCenter as well as just when clearning Firefox's cache and when running UNIGINE's Valley benchmark so it's not just a VLC thing.  This is a purely stock setup.

                                    • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                      pokester

                                      I sure think that you might benefit from moving to Windows 1803, you can certainly still do anything you want, but also you still can roll back easy enough if the new Windows isn't helping, but ultimately you have to move forward eventually anyway. Just thinking that this new Windows likely has better support for that processor. I don't however know that for a fact, but have seen several posts form others with chips like yours being happier with the new Windows. Just throwing that out there again.

                                        • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                          dilacerated

                                          Not sure but the return decision needed to be decided yesterday so I bought a new 2400g, Motherboard (ASRock X370 Pro4) and Corsair 16GB RAM kit listed on the Raven Ridge QVL and had it all shipped overnight while opting to RMA back this 2400g, ASRock AB350 Pro4 and the Corsair 8GB RAM kit for a full refund.  Thankfully I have a terrific purchasing history with Newegg and have returned less than 1% of anything I've ever bought there since 2001 so their Customer Service took care of me.

                                           

                                          Honestly this hasn't been fun but as far as my cred goes I spend my days troubleshooting network equipment for yet to be released 40/100GbE products in Dell/EMC, HPE, Supermicro and Lenovo Servers with switches that all cost tens of thousands of dollars each.  Plus I have been working with the Server 2016 RS4 releases for the last two months through to and including build 17134.  Additionally I run RHEL, SLES, CentOS, Ubuntu Server and FreeBSD at work and at home I've got Windows, FreeBSD, a Sophos UTM (SLES based Firewall), an Ubuntu Server, OS X in VMware Workstation and a handful of Android devices to maintain, so I feel comfortable saying I'm capable of troubleshooting.

                                           

                                          That being said I have gone to war with this trying ideas left and right and while I appreciate the "fresh Windows" idea uninstalling all AMD drivers/software and DDU'ing prior to the upgrade should have been good.

                                           

                                          Plus this past weekend I (forgot to mention this) uninstalled, DDU'd and reinstalled all AMD drivers/software only to see that Bug Check 0x116 VIDEO_TDR_ERROR occur Tuesday morning.

                                           

                                          Anyhow all of the issues mentioned here have very rarely been reproducible and there have been days between events so if it was a Windows OS issue necessitating a clean install you'd think it'd be more consistent/easily reproducible.

                                            • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                              pokester

                                              I don't think any of your issues are you and you are not alone in your issues. I hope that the new stuff you get will fix things. If not and you can exchange again I would recommend a real course change so you can go back to gaming, video or working without having to worry about the computer itself. You should be able to put this stuff together and it just works.  Did Newegg charge you the restocking fee? That is what drove me away from them. I buy mostly from Amazon and MicroCenter now. As when I have problem equipment Amazon pays to take it back and with MicroCenter I have them here locally. I was a huge user of Newegg for 20 years and when the Chinese company bought them out boy did it go down hill, IMHO.  Let me know if the new build is better. Good Luck!

                                                • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                                  dilacerated

                                                  Well the goal here all along was the present best APU in existence which is the 2400g.  Something low power but with the muscle to game at pretty decent quality settings vs. the electricity guzzling setup I previously had just so that anytime my sons friends come over they can play L4D2, TF2 and so on.

                                                   

                                                  Anyhow bad run with only my second Ryzen but it could have been any of the three main components to blame so I'll chalk this up to ____ happens.

                                                   

                                                  As for the restocking fee --> Newegg has it down as a full refund back to my Preferred account and they paid for shipping.  Package is in the hands of FedEx so they'll get it likely Tuesday.

                                                   

                                                  I know there's a lot of commentary swirling around with Newegg and the Chinese ownership but I've never had a problem with them and both personally and professionally have a lifetime tab in the six figures.  Their site navigation, filters and search are leaps and bounds better than Amazon's.  Plus as a company I really appreciate their efforts against patent trolls.

                                                   

                                                  New setup is looping UNIGINE's Valley now and ran video in VLC (3.0.2) overnight without issue.  For the record I have the system running off the OS installation that I started this thread with.

                                                    • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                                      pokester

                                                      That's cool to know that you are using the same OS too as many would suspect the OS no matter what. With as many issues as I have seen with these things both board and cpu I have suspected hardware issues myself more than anything mostly because if it were all of them you would hear about it in the news, the issue is really just a bit bigger than what you see hear normally. I would say that it is probably some lax QC going on in the early manufacturing. It will likely get much better as the work the kinks out in the fab. 

                                                       

                                                      Enjoy your new system!

                                                        • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                                          dilacerated

                                                          72 hours in and the new hardware has yet to glitch in any way.  Since my last post I have had the system scripted to loop/run eight hours of continual x264 video playback in VLC, six hours of Valley, two hours of video, four hours of Prime95 and then four hours of Heaven.  Have intervened twice to put the system to sleep (once manually and the second time I stopped everything and let the system sleep on its own according to the Ryzen Balanced Power Config Profile).  Let the system cool down for a while then woke it up and restarted the script.

                                                           

                                                          Tonight I also spent a few hours playing Portal 2 with my son, after shutting down the script, and it is smooooooooooth at 1080P 2xAA and everything set to "Very High" or "High".  It's back running the script now.

                                                           

                                                          Can't stress enough that this is the exact same upgraded (8.1 to 10) OS environment so it wasn't anything software and definitely was hardware.  Unfortunately it could have been any of the three main components to blame so it all had to go .

                                      • Re: New Ryzen 5 2400g build crashes after video playback post waking from sleep
                                        hardcoregames™

                                        first thing, check for a BIOS update for your motherboard

                                         

                                        windows 10 v 1803 still has many festerring issues to fix and many will be fixed next week on tuesday