AnsweredAssumed Answered

New Ryzen 5 2400g build crashes after video playback post waking from sleep

Question asked by dilacerated on Apr 14, 2018
Latest reply on May 9, 2018 by dilacerated

Hello all,


Firstly let me say that I love my new build (my second Ryzen 5 and personally/individually my 37th new AMD CPU - 6th running in my house ATM)!


I have an issue, though, and am not finding anything like it here, ASRock's forum or elsewhere via the Google machine...


Twice now after the system has come out of sleep I have had video/audio playback begin to stutter then the screen fills with snow/static and I have no choice but to reboot.  This happened to me with an NHL game stream last night and my wife watching a x264 video played back in VLC tonight.  From a reboot or cold boot the system plays everything fine.


Specs of the system:


Lian Li PC-A05FN

Corsair AX850 and RM650i

ASRock B350 Pro4 (latest BIOS - 4.70)

AMD Ryzen 5 2400G using the Wraith Spire (w/Noctua NT-H1 paste) from my R5 1600 box

CORSAIR Vengeance LPX 8GB (2 x 4GB) DDR4 3000 CMK8GX4M2B3000C15

Toshiba OCZ ARC 100 240GB SSD

Seagate BarraCuda 7200.12 ST31000528AS 1TB HDD



The OS installation was an upgrade from 64-bit 8.1 Pro to 10 Pro Build 16299 and has all the latest updates through April.  Formerly I had an ASRock A770DE+ and Phenom 1090T setup in this case with an XFX R9 280X.  Before upgrading the OS I uninstalled all AMD drivers from Programs and Features as well as ran the latest DDU.


After Ryzen'ing up the machine I installed the latest chipset driver (18.10_feb) and video driver for the 2400G (17.40.3701-feb12).


Things I've done thus far:


     After the first encounter (after the Sharks game mind you!) I removed the AX850 in favor of a new Corsair RM650i.


At this point I'd like see if I can get any feedback from the community before I start hacking and whacking.  The system is 100% stable running the following CPU/GPU benchmarks:



Prime95 (Blend)

S.T.A.L.K.E.R. - Call Of Pripyat Benchmark (Ultra Preset @ 1080P)

Unigine Heaven 4.0 (can't remember the settings I settled with - will update here if anyone wants to know)

Unigine Valley 1.0 (can't remember the settings I settled with - will update here if anyone wants to know)


Ideas anyone?


Message was edited by: Robert Elmore Reason: forgot to list storage under the system specs.