2 Replies Latest reply on Apr 12, 2018 12:39 PM by nickleplated

    Warranty problems

    nickleplated

      How long does it usually take to hear back from a warranty service request?

       

      I've been trying for two months to submit a warranty request for my processor and have heard nothing back.

      First, I received server errors saying that my emails were not delivered, so I tried again. I have also tried submitting an e-ticket to find out if my warranty request was submitted successfully and have heard nothing back from that either.

      Eventually, the warranty submission page worked (at least I think it did.. I didn't receive the error email, anyway), but it's been weeks and I haven't heard anything.

       

      At this point, I don't know if my request has gone through or if it's disappeared and I should try again.