AnsweredAssumed Answered

AMD Radeon 530 dedicated graphic card is not working

Question asked by pullaka on Apr 7, 2018
Latest reply on Dec 31, 2018 by kishan0409rajput

My system:

Laptop System: HP 15-bw012ns

AMD Graphics Card: Dedicated AMD Radeon 530 (2GB GRDD3)* + Integrated card RADEON R7 Graphics

Operating System: Windows 10 64bit (1709)

Driver version installed: Radeon Software Adredalin V18.2.3

CPU: A12-9720P APU (Bristol-Ridge)

Motherboard + Bios Revision: 8333 28.32 + F.22

RAM: 12GB Ram (DDR4)

 

*Rebranded as R7 M340 after the update to Adrenalin 18.2.1

 

My laptop, an HP 15-bw012ns is not using the dedicated graphic card Radeon 530. The 530-MR340 graphic card is recognised by the Radeon Adrenalin settings, by the HP Support Assistant and by the device manager of Windows.

 

m340 radeon settings.png

 

Hp Support Assistant.png

When I select "high-performance" playing any game in AMD Radeon Settings (Adrenalin 18.2.3), in less than 5 minutes the application itself changes it again to "power saving". Also, I've noticed in the task manager that the dedicated GPU is not working at all and it displays only 512mb.

R7 M340 (panel de control).png

Admin. Tareas - R7 100%.png

I've tried to use older versions AMD drivers and also downloading the drivers from the HP webpage without any result.

 

Any solution?

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