AnsweredAssumed Answered

Should I update my GPU drivers via Windows Update or AMD Driver Utility?

Question asked by frusciante54 on Apr 6, 2018
Latest reply on May 8, 2018 by frusciante54

On my laptop's sticker it says: "AMD Radeon R8 M445DX with 2 gb of vram"

When I update my GPU with AMD's driver update utility, on the device manager it says I have R7 M340. When I let the Windows update do it's bussiness, it updates my GPU driver and it turns to R8 M445DX.


I don't mind that, but here's the thing... When Windows updates my driver, the Radeon Settings doesn't open at all. I have tried deleting the drivers and reinstalling them and Radeon Settings only opens when I update via AMD's own update utility. What's the problem with Radeon Settings not opening, you ask? When Radeon Settings can't open, games lag a lot. I think Radeon Settings is the software which tells the second GPU to start working, so...


One last thing. I have a problem with my laptop; every 1-2 weeks it suddenly restarts without any warning. It does that randomly, usually when I'm browsing the internet. I've updated the bios, scanned for viruses and all that, these didn't help. And most of the forums suggest that this is mostly caused by a GPU driver issue. Can it be the case? What should I do here?


I know that this is a very complicated situation but I tried my best to explain it. I hope you can help. Thanks in advance.


Laptop: Acer Aspire E15 - E5-553G-t7Q5

AMD Utility version: 18.2.1 (Adrenalin - but the restarting thing was happening even before that, in 17's)