Good afternoon,
Since last October I sent back for a replacement some ITX motherboards based on B350 chipset because I found their audio on board not working in both Windows 10 and last Ubuntu version.
Last time I wrote ASRock support we could not find any solution so I asked my last vendor to replace my third ITX motherboard.
Few weeks ago my vendor replied me my motherboard was found working well and so a replacement was refused. They could not help me more because I had bought all my other computer components from other sellers and I had bought each component online. So I bought a new power supply 600 W Platinum, but it did not solve my motherboard issue, and at the end I decided I had to buy the new fresh Ryzen 5 2400G.
I replaced the old CPU for the new one and finally the Realtek audio on board started working with or without my previous graphic card GT 1030.
Now I am using Ryzen 5 1600 on Windows 10 64 and cannot find any Realtek audio again.
Has someone a solution or do I have to ask for a replacement?
PS
I have a couple of videos I made to be clear.
Make & Model of Motherboard that you are using.
When the Realtek Audio is not working do you have your Main Audio Device on "DEFAULT" under Windows 10 Sound Panel?
If you are using a Nvidia GPU card and your main Audio Device is connected to the GPU card, the DEFAULT audio will be Nvidia Audio and not Realtek. You have to manually designate the Realtek Audio device as DEFAULT to hear any sound from those drivers.
To use Realtek, you must have it designated as "DEFAULT AUDIO DEVICE" under Control Panel - Sound Panel. Otherwise it will go to the GPU Audio and not Realtek.