AnsweredAssumed Answered

"New Recommended" driver update issue / confusion

Question asked by najones on Apr 2, 2018
Latest reply on May 17, 2018 by najones

I'm really disappointed that I'm having to write this up.


Specifications of computer (no overclocking)

Windows 7 64Bit

XFX Radeon RX460 4GB D5 1196M CORE DP HDMI DVI (RX-460P4SFG5)

Intel Core i5-2500K Sandy Bridge 3.3GHz (@ !3.7GHz Turbo Boost) LGA 1155 95W Desktop Processor Intel HD Graphics 3000

ASRock Z77M LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard

G.SKILL Sniper Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000) Desktop Memory Model F3-17000CL11D-8GBSR


Here is what AMD Radeon settings has:

Radeon Settings Version - 2018.0131.1849.33856

Driver Packaging Version -

2D Driver Version -

Direct3D® Version -

OpenGL® Version -


Notice that in these AMD settings there is no mention of the driver package version 18.2.1 which is what I installed (after using the AMD clean uninstaller utility and rebooting)


Now, AMD update page has:

Currently installed -

New Recommended - 18.2.1

New Optional - 18.3.4


18.2.1 contains driver version but this is not obvious at all on the update tab / page.  I feel "Currently Installed" should use the same naming convention as the "New Recommended" and say 18.2.1 is installed.  The attached image shows the Radeon settings dialog vs. the driver setup.exe dialog, which shows the current installed version correctly.


The updater should not be telling me there is a "New Recommended" that is the very same package I've already installed and is working, and it should not be notifying me an update is needed when that update is optional.  When I go to custom install the 18.2.1 version, it says it's installing yet another version number, AMD Display Driver Version: 23.20.15017.3010.


If I install 18.3.4, then the AMD settings application throws an exception with the following error in the event log indicating the RadeonSettings.exe application is causing an exception inside the ucrtbase.dll library:

Faulting application name: RadeonSettings.exe, version:, time stamp: 0x5ab42cc0

Faulting module name: ucrtbase.DLL, version: 10.0.10586.1412, time stamp: 0x5a646311

Exception code: 0xc0000005

Fault offset: 0x000000000001a499

Faulting process id: 0x128c

Faulting application start time: 0x01d3cafc47469dd7

Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

Faulting module path: C:\Windows\system32\ucrtbase.DLL

Report Id: 84fa4cd8-36ef-11e8-9141-bc5ff4499126


So I've reverted to 18.2.1 aka 23.20.15017.3010 aka and dealing with the annoying update notifications.  Am I doing something wrong or missing something?