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gigabyte rx 550 gaming oc 2g fans not working

Question asked by weazlelips on Apr 3, 2018

my build.

 

amd 8350 cpu

Gigabyte Technology Co. Ltd. GA-78LMT-USB3 R2 (Socket M2) Motherboard

2048MB ATI Radeon RX 550 Series (Gigabyte) Gpu

16.0GB Dual-Channel DDR3 @ 805MHz (9-9-9-24) Ram.

Windows 7 Ultimate 64-bit SP1 OS

1 tb seagate hd

1 dvd burner/player.

I am using radeon adrenalin 18.2.1 driver software.

750 watt ps.

the fans on the card are not spinning at all.

i did a 15 min stress test with cpuid and still no function of fans. Gigabyte's site is of no use.

Is this card bad or is there a compatablity issue? (software/hardware)

I get video, good frame rates etc.but high temps and no fan speed. Wattman shows 0 rpm as does speccy and hdmonitor.

Any help would be nice.

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