29 Replies Latest reply on Aug 20, 2018 8:22 AM by yoyodipit

    Ryzen 5 2400G crashes games

    speakle

      Got to admit I'm pretty disappointed with the 2400G so far.  Thought it would be a great halfway step whilst GPU prices are too high.

       

      Things look like their going well but after about 10 minutes of running a game it will stop working (the game that is).  Occasionally the game will BSOD or the screen just goes black.

       

      Crashing games are GTA V, Far Cry 4, Planet Coaster and Garrys Mod.  I haven't bothered to install anything else yet.

       

      Motherboard:  ASUS Strix Gaming-F

      RAM:  Corsair Vengeance RGB 8GB 3200 x 2

      HDD:  Hyper X Fury 240GB SSD

      AIO:  NZXT Kraken X52

      Power: Corsair CX550M

        • Re: Ryzen 5 2400G crashes games
          end-complete

          im having the same problem and using the exact same motherboard and RAM as you, Im going to continue troubleshooting it over the weekend but so far i've done 4 clean installs of windows 1709,installed the chipset drivers,then install the APU drivers without overriding what was installed by the chipset drivers. So far system runs stable and doesn't even completely crash the system when I run games but I can't even play 30 mins of TF2 without the game just crashing (which should never happen on a game that optimized).

           

          What im going to do next is hike down my ram clock speed from 3200 down to the apu rated 2933mhz. anything higher (like 3200mhz) might be causing system stability issues. I'll check it out and let you know if I can get it stable and what bios settings I used to get there.

            • Re: Ryzen 5 2400G crashes games
              speakle

              I left all of the Bios on default settings which made it the most stable

              for me.

               

              I managed to pick up an HD7970 for a great price which has cured all the

              issues.

               

              Will be swapping the APU for a 2700X soon.

               

              I might keep the 2400G for a future build but the reliability issue is

              letting down a potentially great APU.

                • Re: Ryzen 5 2400G crashes games
                  cross5dag

                  I have the same problems with Fortnite, works for 30mins or a few hours , then just freezes. Have tried reinstalling drivers, etc. AMD really needs to fix this with an update for these APUs to be viable alternatives for gamers.

                    • Re: Ryzen 5 2400G crashes games
                      end-complete

                      okay I finally got it running stable this week.played several hours of gta 5 and hero's of the storm with no crashes. It was all in the bios settings. Once you get windows 1709 installed and all your motherboard drivers installed then go to bios activate your RAM's xmp profile you should have it downloaded from the brands website. Under AI Tweaker set your base clock to 36 or 37 (the stock is 36) then go to DRAM timing control set ProcODT to 48 ohm. Under the Advanced tab go to CPU configuration and disable SVM Mode.  go to AMD CBS and disable core performance boost, and global c-state control. Now you can properly contorl your CPU voltage, go back to AI Tweaker set VDDCR CPU voltage to offset mode and the sign to " - " with the Offset vtage set to 0.05000 to bring  max voltage down to 1.400v (the recommended voltage for the 2400g APU)  Now save settings and do a reset it should boot stable into windows. Open ryzen master under profile 1 turn off all green dots on the left panel except APU gfx speeds. Leave that one and slide the bar up to about 1000mhz for safe temps on stock cooler. Set APU GFX voltage to 1.2 hit apply and try playing a game ur having trouble with and see if it runs stable.

                      1 of 1 people found this helpful
                • Re: Ryzen 5 2400G crashes games
                  scholbert

                  I am having a very similar issue on my build, also without a dedicated GPU:

                   

                  Ryzen 2400G 3.6 GHZ

                  ASRock AB350 Pro4 motherboard

                  CORSAIR Vengeance LPX 16GB 288-Pin DDR4 3200 PC4 25600

                  CORSAIR CX550M 550W 80 PLUS BRONZE Haswell Ready ATX12V & EPS12V Semi-Modular Power Supply

                   

                  I usually get a game freeze which then crashes the game issue, which I was attributing to the 2 GB of dedicated video memory getting maxed out and the system dipping into shared RAM. Is this actually a voltage issue? I have made a few tweaks to Bios but primarily left things default. UMA and XMP I changed, but the XMP was the default profiles already on the motherboard. Do you have to download specific XMP profiles from your ram company (in my case the Corsair) for the voltages?

                    • Re: Ryzen 5 2400G crashes games
                      cross5dag

                      Yes, it's a voltage issue . I tried everything, I even underclocked and could not get a stable build. The issue is the motherboard's 3 phase VRM. It's too unstable for the APU and causes the system to crash because of the choppy power. I just replaced it this week, with an ASUS Rog Strix x370.  It runs like a dream (yes more $$ but worth it). I know it's a pain, but replace that MOBO as soon as you can. Also if you want learn more go here:

                      PCB Breakdown: Asrock "6"+3 phase AM4 VRM used on the AB350M Pro 4, AB350 Pro 4 and AB350 Gaming K4 - YouTube

                      ASRock AB350M Pro4 Freezing, Crashing and Lockups! Part 1 - YouTube

                        • Re: Ryzen 5 2400G crashes games
                          scholbert

                          Is your fixed build with or without a dedicated GPU?

                           

                          If it is without one, is it performing well graphically like that? That was my plan was to build without a graphics card, and I was about ready to just buy a GPU to try to fix it, but it sounds like cheap ASRock parts is the issue, NOT my APU, RAM, or anything else. Thanks!!

                            • Re: Ryzen 5 2400G crashes games
                              powasaurus.rex

                              I have a build with an Msi X370 mobo and dedicated GPU (ASUS RX 550). Adding the GPU did boost game performance (and maybe added more stability) but the green screen crashing is still an issue.

                              • Re: Ryzen 5 2400G crashes games
                                cross5dag

                                Only thing I changed was the mobo. I"m not using a dedicated GPU, only the Ryzen 2400g APU.  The mobo was the cause of the freezing, I even tried adding 8gb of ram to a total of 16gb, I thought maybe I didn't have enough. On the Asrock, it just kept crashing, randomingly. On the ASUS, it's awesome, and fast. I'm currently running my ram at 2144 (it's actually 2667) but I don't think it's even worth messing with (been binging FortNite, 720p low). I ran Seagate tools on the harddrive, no problems there. I also installed the latest chipset drivers, before ryzen master, asrock still crashed. The Asrock is probably fine if it's not an APU, I don't really know. I spent 2 months chasing it, don't be me.

                                  • Re: Ryzen 5 2400G crashes games
                                    scholbert

                                    I am on month 3 of fighting with my build. I actually had a 320 board before I upgraded and swapped out to a 350, I made sure the (2nd) time I had Raven Ridge QVL List ram. I installed multiple times with different orders until I did the 1709, BIOS, Chipset, AMD driver order. Some times I have a few days where I don't crash much, but usually I randomly crash LOTS at inopportune times, like in warframe when the round is ending (so you get no rewards, no XP, nothing) or right before and I can load up to get rewards, but not XP.

                                     

                                    I honestly don't think ASRock motherboards would perform well with a dedicated GPU from what I'm hearing. I think they are overall too finicky. I hate to pay an extra $150 for an ASUS since I've already spent an extra $100 on ram and B350 chipset board from original (no longer close to a) budget build.

                              • Re: Ryzen 5 2400G crashes games
                                end-complete

                                I feel like I shouldn't have to tell y'all this but if you are buying a 2200, 2400, 2600, or 2700 series APU and still using a dedicated graphics card you have made serious mistakes in your purchases as these APU chips are literally the exact same processors as the 1200, 1400, 1600, and 1700 Ryzen series CPU's except with a gpu stacked. When overclocked right it is with the equivalent to a Radeon 550 (benchmarks to prove it go see youtube) or a Nvidia 1030Ti. If you are using a dedicated gpu with any of the 2nd series APU's you are completely wasting your APU and should just use a CPU instead, even if your graphics card is better than what's in the APU, why buy the APU in the first place if you weren't going to use integrated graphics?

                                  • Re: Ryzen 5 2400G crashes games
                                    powasaurus.rex

                                    Because amid the exorbitantly high graphic card prices there was hope that an APU from AMD would preform well enough to tide us until the prices receded. Unfortunately, as many found out the hard way, the software support for the G series was not strong enough to prevent the frequent BSODs and crashes that forced us to scrounge the money for a discrete GPU. I agree that the purchase of the APU was a big mistake and waste of money, but no the APU does not have anywhere near the same power as a RX 550. We know we are wasting the APU potential and believe me, it's on purpose, because it doesn't exist. We bought them because we were hopeful people gullible enough to give in to the empty promises and broken dreams of capitalism.

                                    Also your comment has been down voted because it is not constructive to this forum, have a great day!

                                    • Re: Ryzen 5 2400G crashes games
                                      scholbert

                                      I was actually replacing a 6 year old APU laptop that ran GREAT out of the box and never had issues with until it just started becoming underpowered for new content games. My thinking was that a newer APU should perform just as well, until I ran into this wall of text worthy issues list . Hopefully this Adrenalin update helps out.

                                  • Re: Ryzen 5 2400G crashes games
                                    end-complete

                                    well forget everything I said, updated the my asus rog b350-f gaming bios to 4011 ( ROG STRIX B350-F GAMING  BIOS & FIRMWARE | Motherboards | ASUS USA ) and Adrenaline Edition 18.5.1 released 05/23/2018 ( Support page | AMD )

                                     

                                    these two updates allowed me to run way more stable settings in bios and I stopped using Ryzen Master all together.

                                     

                                    After the two updates I loaded bios defaults, save and reset, rebooted into bios turned on ram OC profile w/ 3200mhz @ 1.35v then save and reset (I do this to make sure the system boots after each change in bios), rebooted into bios select "ASUS Optimized" power profile in the bios EZ Mode (this enables a TPU1 profile that has core clock of 3.9mhz) save and reset. reboot into bios offset the cpu core voltage to a max of 1.4v (my system would not boot on voltage any lower than 1.325), offset SOC voltage from Auto (1.1v) to 1.2v, up the gfx core clock to 1240 and gfx core voltage to 1.1v(still not sure if this bios setting actually changes anything to the gpu because it ran stable with auto gfx voltage and manual input of 1.1v (is there a way to verify the gpu core voltage without using Ryzen Master? HWINFO only shows SOC voltage for me. I understand roughly that SOC voltage is for 2D rendering and the gfx voltage is for 3D rendering right?

                                    1 of 1 people found this helpful
                                    • Re: Ryzen 5 2400G crashes games
                                      amdmatt

                                      If using the Ryzen 2200/2400G, please update to the latest Motherboard BIOS and update to Adrenalin 18.5.1 driver and let me know if you are still having issues.

                                        • Re: Ryzen 5 2400G crashes games
                                          scholbert

                                          Thanks Matt, going to try this.

                                            • Re: Ryzen 5 2400G crashes games
                                              scholbert

                                              As much as I did not want to down my ram speed, I noticed that the top supported RAM speed for the 2400G claims to be 2933 MHz, so between updating Ryzen catalyst to the 18.5.1 and that I've seemed to eliminate almost all the green crashes and blue screens, but I still get hard lock ups (complete freeze, won't shut itself off and restart or close program.)

                                               

                                              So currently:

                                              ASRock B350 chipset with 4.60 bios

                                              Catalyst 18.5.1

                                              CORSAIR Vengeance LPX 16GB 288-Pin DDR4 3200 PC4 25600 running @ 2933 mhz

                                              No significant or noteworthy changes to Bios settings like voltages

                                               

                                                • Re: Ryzen 5 2400G crashes games
                                                  end-complete

                                                  I think you probably should still run your ram at the recommended 3200mhz imo, just because it can only handle a max of 2933mhz doesn't mean your ram is being wasted by having it at a 3200mhz. From the tests i've seen, the 2400g chip with 3200mhz ram still outperforms one running at 2933mhz. Basically you have to make sure your cpu voltage is under 1.375 or (and I promise this) it will crash and blue/green screen with a B350 board. Mine was set a default of 1.5v which obviously is way to high and caused me to crash within minutes of booting. Now I can play literally any game I want to for however long I want to with no crashes. I had stability issues before and was able to fix them by everything I listed here.

                                            • Re: Ryzen 5 2400G crashes games
                                              thomace

                                              I have -somewhat- the same situation. The system I built is not 100% stable. My first Ryzen5 2400G just died after one month of use. Of course, I have sent it back to AMD and they replaced it, but I still don't know what happened with that APU. I have this fresh, brand new APU since months and my PC is running almost every day from 7AM to 8PM, or even more. However, even if I updated the drivers and Windows accordingly, the system does not looks like very stable. When I tried to lowering the ram speeds, it helped a bit. But, I don't think this should work this way.

                                               

                                              My configuration:

                                              CPU: AMD Ryzen 5 2400G - stock speed, stock cooler

                                              MEM: 2 x 8GB G.Skill Ripjaws V @ 3200MHz

                                              MOB: Asus Strix X370-F Gaming

                                              SSD: Samsung EVO850, 250GB SSD

                                              SSHD: Seagate Barracuda 2TB SSHD

                                              OS: Windows 10 Pro Retail, fully updated.

                                              Driver: 18.8.1

                                              The memory speed (reading, writing, etc...) looks fine, however the stability is not best.

                                              After I refreshed the driver from 18.7.1 to 18.8.1, the WoT works better.

                                               

                                              ryzen5 with 3200MHz ram kit.png

                                              • Re: Ryzen 5 2400G crashes games
                                                yoyodipit

                                                Do ya'll still have this issue?

                                                  • Re: Ryzen 5 2400G crashes games
                                                    thomace

                                                    Ohh, yes!

                                                      • Re: Ryzen 5 2400G crashes games
                                                        yoyodipit

                                                        Me too. I occasionally have BSOD (atikmpag.sys ) randomly. I don't know what to do.

                                                          • Re: Ryzen 5 2400G crashes games
                                                            thomace

                                                            The interesting fact is the following:

                                                             

                                                            I'm using continously my system in "balanced" mode, but no performance degradation enabled on CPU. So it's more or less like a full power in power plans. And here comes the "funny fact": When my computer is running on Performance Mode in ASUS DIP5, my system is more or less stable. Some times it's crashing, but not too often. (It's happening that 3 - 4 days no crash, but after some days it crashes once in a middle of a game). When I set the system to lower power consumption state, my config just crashing randomly and often, even if I'm not playing any games. I think the problem is somewhere in the core voltage sense and core voltage change (VRM) within the APU. I have seen the same issue with too many mainboards and too many BIOS versions and the symtoms are the same everywhere.

                                                             

                                                            More fun facts:

                                                            When the DigiVRM+ enabled within DIP5 and the optimized phase started to use, the system goes into "crazy mode". Applications hanging or even crashing. Such as: uTorrent or Mozilla Firefox just simply gone away without any error message. Then some graphical issues can be detected and then the computer is starting to faltering, slowing down and then freezing or generates a BSOD with Kernel or any ati system file related error messages.

                                                            When DigiVRM+ is enabled but default phase is used, the system is almost stable as in Performance Mode.

                                                             

                                                            I already reported this to Asus. So far I have got no feedback concerning what could be the problem and how to solve it. I'm not dare enough to overvoltage the APU. In case of my AMD A10 it's helped in the past when I had tuning memories (2400MHz HyperX Predator), but it was out of warranity time. My Ryzen is about just half years old and I think the APU should handle the 3200MHz of memories. And the fact is: does not matter if I'm using it on 2600 or 3200MHz, the system have the same symtoms.

                                                             

                                                            I'll try to write once more to Asus and AMD. My next config maybe an Intel even if I'm using only AMD CPUs since 2001. I'm sad that this not cheap APU is not as stable as it should be.

                                                      • Re: Ryzen 5 2400G crashes games
                                                        yoyodipit

                                                        I might have a solution here.

                                                         

                                                        Steps:-

                                                        1.) Go to bios, set everything to default.

                                                        2.) Disable Core Boost.

                                                        3.) Set a clocked frequency for the GPU in the bios itself.

                                                        4.) Set CPU Soc voltage to 1.2 and set GPU voltage to auto.

                                                        5.) Save bios and restart.

                                                        6.) Choose a XMP profile from the two provided ( optional )

                                                        This solved my BSOD problems. Earlier, I used to crash as soon as I entered League of Legends but after changing the settings, I've played two games with no crashes/ fps drops at all.

                                                         

                                                        Hope this solves your problem.