AnsweredAssumed Answered

radeon settings are currently not available

Question asked by saulkr on Mar 29, 2018
Latest reply on Mar 30, 2018 by saulkr
  • AMD Graphics Card
    • MSI RX560 AERO ITX 4GB OC
  • Desktop or Laptop System
    • HP 280 G1 MT
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software adrenalin edition 18.2.3 (downloaded from MSI site, also tried newer one directly from AMD)
  • Display Devices
    • Samsung LED PLS S24F350FH 23.5 inch connected via HDMI
  • Motherboard + Bios Revision
    • I don't know how to find my motherboard's model or bios revision.
    • intel pentium g3250
  • Power Supply Unit  Make, Model & Wattage
    • Corsair cx450m 450W
  • RAM
    • 10GB

 

Issue:

I bought a new RX560 card with a new 450W PSU, I putted everything into my system and downloaded the correct drivers (I hope) and installed them.

Restarting my pc and attempting to open radeon settings, it shows this frustrating message:

"radeon settings are currently not available please try again after connecting amd graphics"

I have reinstalled windows and tried to install the drivers again but nothing changed, still stuck with this one.

I am 300% sure that my monitor is plugged into the graphics card itself and not into the motherboard.

(I don't know why but when i tried plugging it to my integrated graphics it didn't display anything, maybe it lacks the intel driver?)

Edit: I have tried this guide Clean Install AMD Graphics Drivers and reinstalled the driver, it's changed the error message to:"no amd graphics driver is installed or the amd driver is not functioning properly etc."

I have updated windows with upgrade assistant and windows update and windows update downloaded a driver for the GPU, maybe This what causes the problem now?

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