0 Replies Latest reply on Mar 28, 2018 6:04 PM by passmoreteck

    RX 480 black screen

    passmoreteck

      I have an RX480 that came in Dell XPS and I've noticed during normal use, not gaming at all, just surfing the web, working on a word document, just about anything, it will go to a black screen for about 4 or 5 seconds, then it will just come right back up. It goes totally black, no error messages, no restarts, no codes.

      I have tried several monitors, now I am using a 1080P 32" Samsung TV and it is still happening. Switched from my 4k monitor. I am using a top of the line Monster Cable Gold HDMI cable, and have tried others as well.

       

      Radeon Software Version - 18.3.4

      Radeon Software Edition - Adrenalin

      Graphics Chipset - AMD Radeon (TM) RX 480

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Core Clock - 1266 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 24 GB

      CPU Type - Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz

       

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon (TM) RX 480

      Device ID - 67DF

      Vendor ID - 1002

      SubSystem ID - 1005

      SubSystem Vendor ID - 1028

      Revision ID - C7

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version - 015.050.000.001

      BIOS Part Number - 113-D0090401-104

      BIOS Date - 2017/02/28 02:40

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Memory Clock - 2000 MHz

      Core Clock - 1266 MHz

      Total Memory Bandwidth - 256 GByte/s

      Memory Bit Rate - 8.00 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

       

      Radeon Settings Version - 2018.0322.1825.31335

      Driver Packaging Version - 17.50.33.05-180322a-326037E-RadeonSoftwareAdrenalin

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1634

      Direct3D® Version - 9.14.10.01316

      OpenGL® Version - 6.14.10.13507

      OpenCL™ Version - 23.20.15033.5003

      AMD Mantle Version - 9.1.10.0237

      AMD Mantle API Version - 102400

      AMD Audio Driver Version - 10.0.1.6

      Vulkan™ Driver Version - 2.0.18

      Vulkan™ API Version - 1.1.70

       

      Above is all of the specs from the Radeon software. I ran the previous version before installing this latest and it had the same issues. Card is bone stock, nothing at all done to it.

      thank you,

      Core P