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RX 480 black screen

Question asked by passmoreteck on Mar 28, 2018

I have an RX480 that came in Dell XPS and I've noticed during normal use, not gaming at all, just surfing the web, working on a word document, just about anything, it will go to a black screen for about 4 or 5 seconds, then it will just come right back up. It goes totally black, no error messages, no restarts, no codes.

I have tried several monitors, now I am using a 1080P 32" Samsung TV and it is still happening. Switched from my 4k monitor. I am using a top of the line Monster Cable Gold HDMI cable, and have tried others as well.

 

Radeon Software Version - 18.3.4

Radeon Software Edition - Adrenalin

Graphics Chipset - AMD Radeon (TM) RX 480

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1266 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 24 GB

CPU Type - Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz

 

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon (TM) RX 480

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 1005

SubSystem Vendor ID - 1028

Revision ID - C7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.050.000.001

BIOS Part Number - 113-D0090401-104

BIOS Date - 2017/02/28 02:40

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1266 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

 

Radeon Settings Version - 2018.0322.1825.31335

Driver Packaging Version - 17.50.33.05-180322a-326037E-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01316

OpenGL® Version - 6.14.10.13507

OpenCL™ Version - 23.20.15033.5003

AMD Mantle Version - 9.1.10.0237

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.18

Vulkan™ API Version - 1.1.70

 

Above is all of the specs from the Radeon software. I ran the previous version before installing this latest and it had the same issues. Card is bone stock, nothing at all done to it.

thank you,

Core P

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