49 Replies Latest reply on May 17, 2018 3:07 AM by sloth62

    screen tearing with new drivers

    toyota78

      Hello,

       

      I just built a new computer:

      Win 10 pro 64bit free version

      asrock ab350 pro4

      ryzen 3 2200g

      gskill ripjaws 2x4gb 3200mhz

      evga 600 watt psu

      W.D. 1 Tb SATA HD

      Dell monitor at 64hz 1280x1024

       

      Everything installed wonderfully. I downloaded BF1 demo to give it a try, It would not run due to an error saying I I had a basic display driver. So I went ahead and downloaded the latest drivers from amd.com for the ryzen 3 2200g. The game started right up but while playing there is terrible screen tearing, It made it unplayable, although I played it anyway...the graphics were beautifull! game play was amazing, but I could barely see what was going on with all the white geometric shapes flashing on the screen.

       

      Also I get strange artifacts, pixilation, tearing just on the desktop and in menus so its not just the game. I had to reinstall windows.

      Is it a monitor issue?

       

      please help, I know I am not the only person with this same issue.

      Thank you

        • Re: screen tearing with new drivers
          plumboby

          Display driver issue as only on released drivers for Apu atm might have to wait for the next driver set due out soon

          • Re: screen tearing with new drivers
            plumboby

            Not all are has been a lot of bugged drivers from 10 updates with driver updates as well screwing the AMD updates. Suspecting might been a bugged set of drivers from 10 come threw scrabling your AMD chipset drivers. Did you install 10 drivers & OS first then chipset as sometimes can cause a driver clash bug out the build. Done it before by installing the wrong drivers the wrong way.

              • Re: screen tearing with new drivers
                toyota78

                oh gotchya, well I installed 10 from usb unactivated  then I'm guessing it updated itself, I didn't manually update 10. I installed the amd drivers within a few hours and got the problems right away.

                Curently:Version 1709 Build 162999-309

                Interestingly I just checked windows update utility and it says its waiting to install 3 amd drivers: Display(Advanced Micro Devices, Inc. - Display - 3/3/2018 12:00:00 AM - 23.20.832.0) Media, and Security Devices. This is one windows driver store version I have not tried yet the last one I installed was 23.20.827.0 which corresponds to AMD 17.40.3701 driver. which is the radeon software for ryzen processors with vega graphics.

                And then there is the chipset drivers 18.10.b released 3/11/18.

                 

                gonna have to play around with this maybe I should not install the radeon software, just the chipset drivers? Idk

                 

                thanks!

                 

              • Re: screen tearing with new drivers
                pokester

                Turn VSYNC on in your game settings. It will take care of the tearing.

                Alternatively if your monitor supports FreeSync you can turn on FreeSync in Radeon Settings. (based on you monitor info I doubt it does)

                You don't have to put up with tearing. Don't fear there are numerous possibilities to fix this.

                  • Re: screen tearing with new drivers
                    toyota78

                    I will look for that if I can see past the flashing. And no I dont think it does my monitor is pretty ancient.

                    thank you!

                    I tried the windows update in my previous post, that gave me an amd display driver but I just tried to play quake 3 and its impossible.

                    I also reinstalled the chipset driver from amd's website. I am back to the same symptoms as before.

                    My concern is that even in my windows start menu I still get little blue pixels here and there and in browser I get the same tearing as in game. So its not just in games.

                     

                    thaks for the moral support, not sure what to do.

                      • Re: screen tearing with new drivers
                        pokester

                        you can also force VSYNC on in the radeon settings and choose to override game settings.

                          • Re: screen tearing with new drivers
                            toyota78

                            it says AMD Freesync not supported.

                            Could it be my monitor? or is it a windows issue?

                              • Re: screen tearing with new drivers
                                pokester

                                Yes then you don't have free sync monitor. Then you will need to just turn on V-SYNC.  You can do this globally in Radeon Settings. Go to Gaming / Global Settings / Wait for Vertical Refresh / Always On. It won't ever hurt for you to set V-Sync to on in any of your game settings too.

                                 

                                Hope this helps.

                                  • Re: screen tearing with new drivers
                                    toyota78

                                    I tried the settings and I was hopefull, but it did not change anything.

                                    However I managed to click on Default / Yes through the barrage of shapes and colors on the main quake III screen and it miraculously looked totally normal accept for the occasional tear, so its very playable but I have to reset defaults every time to play it. Also turning on and off the Wait for Vertical Refresh option had no effect on it starting up normal or not.

                                    I downloaded the Fog of War demo, tried it with both that option 'always on' and 'always off' and also in the game menu I turned on and off vsync, with no change.

                                    here is a nice screenshot of some psychedelic trees man

                                    ss1.png

                                      • Re: screen tearing with new drivers
                                        pokester

                                        I'll try that fog and war demo see what it does to me. I have seen many demos over the years not work right graphically but the release game does. Most recent example of this would be the recent Doom game. The demo has issues but the game is fine.

                                          • Re: screen tearing with new drivers
                                            pokester

                                            Okay tried it and IMHO it is a game issue not driver. I have zero issues with any other game using the Unreal Series of Engines. This game should run great and if it is not my best guess is that the problem is on the developer side. Noticed this just went free to play and has sub par reviews on steam. I would not play it as I cant even map movement controls to my mouse buttons as I prefer. In 2018 if a game can't even let you choose buttons for mapping, not worth my time. Maybe they will gain some traction with the free to play model and get the game fixed, or maybe a future driver update will help.

                              • Re: screen tearing with new drivers
                                achin5804

                                I have the same problem.  I’ve tried all the recommendations in this discussion so far but still no use

                                • Re: screen tearing with new drivers
                                  plumboby

                                  Might be a bug from windows update with 10. Seen a few issues with crapvidia cards exhibiting simular issues coz of the messed up 1709 updates on AMD hardware atm. Not so bad on Craptel Chipsets tho AMD chipsets been really hit hard in some builds. Might pay to talk to Microsoft & ask some questions they usually prety good to talk to if you get the right 1 from support. Suprisingly I have had a good run with support from Microsoft. Tho 1709 has been plagued with issues. I am suggesting its more !0 end than AMD..

                                  1 of 1 people found this helpful
                                  • Re: screen tearing with new drivers
                                    plumboby

                                    I play a lot of Unreal engine games without tearing on 18.2.1 driver atm & I play a mix of games I suspect its 10 causing you the issues if the Unreal engine games been fine.

                                    • Re: screen tearing with new drivers
                                      sloth62

                                      hi, i got the same problem. tried reinstalling drivers, windows 10. even tried two differend apu's (2200g, 2400g) and one gpu (rx570).

                                      I think that the problem is in Win10. Maybe old version of win10 without updates will help.

                                      When I opened windows DVR picture became normal. When closed shitty picture again.

                                      I'll try this when i come home and leave a comment here.

                                      photo_2018-04-06_09-07-37.jpg

                                      • Re: screen tearing with new drivers
                                        plumboby

                                        Its a 10 issue coming threw, you not the only 1 suggest to explain the issues in full description to Microsoft about the issues.

                                        • Re: screen tearing with new drivers
                                          toyota78

                                          Yeah that is it, thanks!

                                          Good luck on the update. make sure you create a system restore point before you install updates. If you don't know how just google "how to create system restore on windows 10"

                                            • Re: screen tearing with new drivers
                                              toyota78

                                              Microsoft told me to talk to AMD, that my hardware is not compatible with the OS.

                                                • Re: screen tearing with new drivers
                                                  pokester

                                                  Microsoft is correct it may not be compatible with 1703. That Processor you are using was released after 1703 but is supposed to be compatible with 1709. You need to update your Windows 10 to the current version. There will also be an even newer version out any day, was delayed form last Tues. Windows 10 has a major upgrade every 6 months and the current drivers only work with the current Windows 10. This is a current message you will see on this site a ton. All updates must be done to use any new driver. So upgrade and see what happens. If you have a licensed version it is free and painless.

                                              • Re: screen tearing with new drivers
                                                plumboby

                                                Upgrade to 1709 with your drivers you will need to its not that hard even if its legal. Download a fresh bootable 1709 tool on usb. That microsoft toolkit is good way of force updating with keeping all your settings if you got an activated Digital licence tied to your Microsoft account you should be sweet that licence can be carried over unless its on a OEM licence.  I have lost the odd keys from them on rebuilds but usually end up with getting my keys back by them annoying the support team tho I ended up getting 2 of my keys back & a free be tho I was trying my luck it worked. I do a few more here & there its not to bad to do the 1709 Update you might find the drivers may start behaiving. Your OS is holding you back.

                                                • Re: screen tearing with new drivers
                                                  plumboby

                                                  I am agreeing with pokester here might be hardware fault. Another idea is bios a bios flash with 1709 probly fix your issues. To me your either installing you OS drivers the wrong way I suspect or as Pokester has said being hardware related. Could even be your ram to as AMD builds are picky with certain ddr4 ram as well.

                                                    • Re: screen tearing with new drivers
                                                      pokester

                                                      Absolutely could be a bios issue but that is still hardware related. So this is why, if it were me I would be asking the experts that made the board at this point instead of guessing. Never hurts to ask and if that doesn't pan out you can go back to guessing. I know this, those pictures he has posted look nothing like the other issues I have seen and look similar to pics from bad hardware I have seen in the past. Again this could be completely wrong. That is why we ask the experts when we can.

                                                        • Re: screen tearing with new drivers
                                                          toyota78

                                                          Ok I got a response from AMD via email. They said its something they have seen before and to wait for a newer driver from AMD, and then suggested I try the 23.20.817.0 version drive from: PRIME B350-PLUS Driver & Tools | Motherboards | ASUS Canada? I told reminded them I have an Asrock motherboard....

                                                            • Re: screen tearing with new drivers
                                                              pokester

                                                              Awesome advice, NOT. I'd be talking to Asrock. I always like bothering the AIB maker as I figure even if they don't help and it is an AMD issue for instance, then they will be crabbing at AMD to get it fixed too!  A new driver on the horizon certainly may fix things. I have had numerous issues fixed by recent drivers so definitely don't give up hope, but this stuff should work to begin with.  Just scary the attention to detail they showed you.

                                                                • Re: screen tearing with new drivers
                                                                  toyota78

                                                                  I tried the Asus driver, they said it has worked for some. Strange advice I

                                                                  agree. I did not work and actually would get an Game32 error from steam

                                                                  when I tried to load any of my games. So they said just wait for a new

                                                                  driver! I will try Asrock when I get a chance....

                                                                  I did download and run 3dMark - SkyDiver benchmark test. Got the same

                                                                  flashing polygons, and towards the end the screen goes blank.

                                                                  The score was 8,071 combined. And it had a validation warning "Graphics

                                                                  driver is not approved" whatever that means....

                                                                  I'm not sure how to tell if its a hardware issue or not so until then I ll

                                                                  just keep guessing. I don't have another computer or friends that could

                                                                  help me test it in theres.

                                                                    • Re: screen tearing with new drivers
                                                                      pokester

                                                                      Unless mistaken I believe Asrock is a subsidiary of Asus, so, the same parent company. The validation thing is just that 3D Mark doesn't recognize the driver as having passed their validation. Nothing to worry about there.

                                                                       

                                                                      Asrock should absolutely be able to help you figure out if you have a hardware issue or not. Or if you are unfortunately just in need of a future update, whether that be chip set or bios, who knows.

                                                                       

                                                                      It just sure looks to me from your pictures like it absolutely could be hardware related.

                                                                       

                                                                      If you bought this retail maybe they could even work an exchange or something for you. They often can be very nice is you explain things well and are nice about it.

                                                            • Re: screen tearing with new drivers
                                                              toyota78

                                                              Big update boys and girls. I updated to the 4.7 BIOS from 4.4 and It works like it should. I think I considered this a while back but didn't want to risk a failed update but I asked asrock and they emailed me back with a link to there  BIOS page for my mb and I tried it and it worked. I'm playing normal on quake 3, last man standing, and the 3d mark test sky diver. got an 8883 score 42fps. My start menu doesn't flash anymore. I'm really shocked.
                                                              The bios was released march 3. Wish I would have tried it sooner. OH well.

                                                               

                                                               

                                                              you can mark this one solved.

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