16 Replies Latest reply on Mar 29, 2018 4:00 AM by plumboby

    Radeon RX 580 8GB - buzzing noise then PC freezes and black screen

    zombi3killer
      RX 580 8GB
      AMD Ryzen 5 1600 6-core
      B350M Gaming MB
      Patriot Viper 4 Series DDR4 16GB (2 x 8GB) 2400MHz Kit
      PSU Corsair TX550M

       

      I bought this RX580 back in November 2017 for what is currently a very good price. I tried installing it on my former system and it worked for a little bit (like an hour) then the buzzing noise, blue screen, and total PC shut downs started. After a couple of days of T/S I had to revert back to my old Nvidia GT750 Ti 2GB card and was able to keep on playing games as before.
      I ordered a new Corsair PSU having been told my old Seasonic was junk, it made no difference. After 9 straight hours of effort no change, PC wouldn't boot, no video signal. In the end I was no longer able to boot my system even with the Nvidia card. After more hours and hours of T/S I was told by MSI support that the MB was toast and needed RMA. The support rep insisted the RX580 was NOT the cause of any of this drama.

       

      I couldn't wait for 6-8 weeks to get another MB from MSI so I forked out $100's of dollars for my parts which you see above. It worked. Played for hours at highest settings. Meanwhile....I had decided to try out an SSD with my new build. I installed WIN10 but chose PRO instead of HOME so my activation would not work. I decided to go ahead and reinstall WIN10 HOME. Around 2 am the reinstall finished. All drivers updated. Back where I was before when it worked fine. Fired up XCOM 1 LW. Started mission, 10 minutes later....
      BZZZZZZZZZZZZZ...BLUE SCREEN......CRASH.

       

      I don't know what else to try except get rid of the card. The last thing I found to try was MSI Afterburner. I was told you can go in there and UNDERclock the card thus making it more stable. Others said RAISE some settings would fix it. I cannot seem to find a guide to UNDERCLOCK the RX580 and make it more stable (not crash). I have only tested it on XCOM 1 due to time limitations but that should not make a difference. I played XCOM with my Nvidia 2GB for over a year with never an issue, just lower graphics settings.

       

       

        • Re: Radeon RX 580 8GB - buzzing noise then PC freezes and black screen
          elstaci

          Have you tried activating Wattman from the AMD driver set when you installed it. Wattman is the official feature for OCing your AMD GPU card.

           

          Also 3rd Party software like MSI Afterburner has some compatibility issues with Wattman even if Wattman is not activated or installed.

           

          Also your MSI Motherboard has a very new BIOS Update:

           

          BIOS - 7A39v2F - 3/20/2018

            • Re: Radeon RX 580 8GB - buzzing noise then PC freezes and black screen
              zombi3killer

              Hello. Okay I thought Wattman was part of the MSI Afterburner package? Not sure how to access it from the driver set as you suggest? I will check. What settings do you recommend for Wattman? I understand there are several fields that can be changed and I have no clue.

              I will look into the Bios update as well tonight.

              Thanks!

                • Re: Radeon RX 580 8GB - buzzing noise then PC freezes and black screen
                  elstaci

                  Here is how to "enable" Wattman after you installed the AMD Driver set: How to Tune GPU Performance Using Radeon Wattman and Radeon Chill

                  Someone with experience with Wattman like kingfish or someone else can explain how to install and activate Wattman and make the correct configuration for your GPU card.

                   

                  MSI Afterburner is MSI own Overclocking software (very popular) whereas AMD Wattman is strictly AMD's Overclocking software. But unfortunately, the two normally don't agree with each other when installed at the same time. In some computers it doesn't cause problems but in others it does. AMD Forum recommends to uninstall MSI Afterburner or any other 3rd party OC software to prevent conflicts with AMD's Wattman.

                  1 of 1 people found this helpful
                    • Re: Radeon RX 580 8GB - buzzing noise then PC freezes and black screen
                      zombi3killer

                      Ok. So I uninstalled all the MSI Afterburner and anything else that looked like 3rd party SW. I updated the bios you pointed out. I accessed Wattman and selected the "AUTO" options I found since I cannot find any guidance on how to stabilize the damn card.

                      Went into XCOM settings and lowered effects, shadows, etc. Launched game. 2 seconds without even moving...Crash. Buzzing. Black screen. Had to push power button and restart.

                       

                      It seems worse in fact then before. Just for the sake of trying I will install another game and see if it crashes. However, as I stated before my old Nvidia 750 Ti 2GB ran XCOM for a year without ever a glitch. I think this card is junk based on the hundreds of reports I have read of people having the same issues. And MSI support doesn't even bother to respond in their own forum. Shameful.

                • Re: Radeon RX 580 8GB - buzzing noise then PC freezes and black screen
                  cronien

                  The buzzing sound usually means faulty condensers. You should return it to the seller, and if you have a warranty on it, they will send you another GPU.

                  And i almost forgot! You should get a 650W+ PSU, because you're on the edge of your PSU's capabilities with the RX 580.

                  • Re: Radeon RX 580 8GB - buzzing noise then PC freezes and black screen
                    plumboby

                    MSI I found is a horrible brand to deal with had bad experiences with it why I will not touch MSI for anything. Your PSU will be be fine just err on the side of caution when playing any more demanding games if your PSU is maxed out as you can actually overloading them surging them to take out your whole build. ! suggestion would be for safety would be wind up your case fans & APU fan so that your whole case is running a lot cooler might save temps creeping under load saves replacing the PSU for a few months. I do it with my PSUs that are under load I run up all my cooling fans so my build runs cooler on all my stepsons builds has saved alot of throttling to. I suspect its probly been throttling due to heat build up & coils will wine underload they do that its not safe tho try keep all your temps way down & crank up you fan settings on your card to save it from accidently getting nuked if it all goes wrong. I always go over on PSU sizing & I dont go off Toms I bought a PSU using there advise & had 2 identical units fail in 18months both decent Antecs. When I size for PSUs I use 3-4 diffrent PSU calculators there a few around & calculate the results I average them then buy a PSU 100w-150 above whats recommended for incase or as I do add extra cooling fans & added extras as some people do. I do it that way to as then my PSU is not underload & not always cranks full tilt which can take out a whole build seen it done before with wrong size PSU, with PC crashes then Cards coils whining PSU coils whine runs good then random bang or power surge all over. Tho good to see you found your solution , your PSU will do for the moment but suggest to upgrade it in 6 months or so if it doesn't cause any more issues for a while. I dont always trust advise given on Toms & I am a regular on Toms forums as well & know quite a few things. Some there moderators I have proven points & shown a few things most of them on Toms are paid Craptel Crapvidia supporters & most of them dont care about us AMD brethren most the time they get given craptels & crapvidia for free to test & dont really know as much  as they think or act. If purchasing stuff ask on Toms for advise but dont always go off it when buying I go with 10 diffrent sites & get reviews from 10 diffrent sources & people who own or use the item I buy before I shell out good $ to buy its pays to shop around & get heaps of ideas, good to see you found a solution happy to see good luck.