AnsweredAssumed Answered

Random black screens when gaming

Question asked by quenched_steel on Mar 18, 2018
Latest reply on Jun 2, 2018 by quenched_steel

I'm new here, but as near as I can tell, this is all the requisite information:


  • AMD Graphics Card:
    • Radeon RX 550 Series
  • Desktop or Laptop System:
    • Desktop
  • Operating System:
    • Windows 10 Home (x64)
  • Driver Version Installed:
    • Radeon Adrenalin 18.2.1
  • Display Devices
    • DELL D3218HN, 1920 x 1080 resolution @60Hz, HDMI to - I always mix these up but I think it's a DVI?
  • Motherboard + Bios Revision
    • HP Pavilion Power Desktop 580-1xx BIOS version
    • AMD Ryzen 7 1700 Eight-Core Processor (3.00 GHz)
  • Power Supply Unit  Make, Model & Wattage
    • ... according to the Amazon page for the product, 300 Watt internal ATX E-STAR 6.0 Bronze power supply?
  • RAM
    • 16GB


If it's relevant, I'm also using a Logitech Gamepad F310 for most of my games.


Describe your issue:


I got a new gaming computer recently, and basically since I got it out of the box, I've been experiencing issues with random black screens while gaming. I first noticed it on Skyrim, but it seems to be especially prevalent with Arkham Asylum GOTY and Arkham City GOTY (particularly the Arkham City DLC and campaign stuff), despite my attempting fixes for both games. I've tried updating to the newest non-optional driver, disabling anti-aliasing, turning down the graphics settings from "Very High" to "High", and turning up my fan speed in Wattman, all of which I've seen recommended for using AMD cards with the Arkham series, and yet nothing seems to have fixed it. I know that the Arkham series is infamous for its Nvidia special treatment, but the fact that this is happening during other games - and even once while just browsing my Radeon settings - makes me think this is a problem with my setup itself.


As Arkham City is the most reliable reproducer of this issue, here are my current Arkham City settings:




Fullscreen: Yes

Resolution: 1600 x 900

V Sync: Yes

Anti-Aliasing: Disabled

Stereoscopic 3D Status: Not Available

Directx 11 Features: Off

Directx11 Tessellation: Off

Detail level: High

Dynamic Shadows: Yes

Motion Blur: Yes

Distortion: Yes

Lens Flares: Yes

Light Shafts: Yes

Reflections: Yes

Ambient Occlusion: No

Hardware Accelerated Physx(tm): Off


AMD profile graphics:

Anti-aliasing mode: Use application settings

Anti-aliasing Method: Multisampling

Morphological Filtering: Off

Anisotropic Filtering Mode: Use application settings

Texture Filtering Quality: Standard

Surface Format Optimization: On

Wait for Vertical Refresh: Off, unless application specifies

OpenGL Triple Buffering: Off

Shader Cache: AMD optimized

Tessellation Mode: AMD optimized

AMD FreeSync: AMD optimized

Frame Rate Target Control: Disabled


AMD profile Wattman (I'm not very familiar with Wattman, so I've left my tinkering here to a minimum):


Frequency(%): 0

Voltage Control (mV): Automatic


Speed (RPM): Automatic (I tried turning "Target" all the way up to maximum, but had no luck, so I reset everything)

Min Acoustic Limit (MHz): 999


Degrees C: Automatic

Power Limit (%): 0


Frequency (MHz): 1750 MHz Max

Voltage Control (mV): Automatic


This is my first real gaming computer - all my gaming before this has been done either with a console or by trying to power my Intel Integrated graphics card laptop (I know, I know) through the minimum resolution settings on various games, so it's entirely possible I'm missing something obvious, but I've googled around extensively and I'm at a loss here. Everywhere seems to just keep saying "Update to the newest driver", but I did, to no avail.


Help would be very much appreciated!