AnsweredAssumed Answered

R9 280x : crashing and computer freezes?  also fans might not spin?

Question asked by crimegods on Mar 17, 2018
Latest reply on Mar 20, 2018 by brucer

Providing the information below will get you a faster response from the community.


Describe your system:

  • Sapphire - Radeon R9 280x 3gb Dual X VIdeo Card
  • Windows 10 64bit
  • Driver version installed
    • AMD RADEON 18.2.1
  • Display Devices
  • ASUS VG248QE 24" Full HD 1920x1080 144Hz 1ms HDMI Gaming Monitor  using hdmi

  • Generic Samsung monitor I had leftover connected with VGA
  • CPU/APU   Intel - Core i5-4690K 3.5GHz Quad-Core Processor
  • Power Supply Unit  Make, Model & Wattage
    • EVGA - SuperNOVA NEX 750W 80+ Gold Certified Fully-Modular ATX Power Supply
  • RAM
    • Team - Vulcan 8GB (2 x 4GB) DDR3-1600 Memory   x2 of these, so should be 16GB

Describe your issue:

  • It started with Tom Clancy Rainbow Six Siege after the latest OUTBREAK game mode was added. Mid game, the monitors would cut out and show me random colored screens, solid black, or like a brown copper color depending on the predominant color on the game at the time it crashed.  The entire system would then freeze up.  I thought the game itself was the cause of the problem, so I uninstalled it, reinstalled it, lowered graphics to the lowest possible and retested, and the issue came back after a couple of minutes of playing a match.  Same thing.       At this point I thought, maybe its something with the computer, despite this never happening previously: I then updated video drivers, retested. Same issue. I rolled back to previous video driver, retested, same result.  At this point, when I had to force power downs by holding the power button, I would turn it back on and the computer would not boot up. Monitors seemingly were not receiving signal.  
  • I opened the case up and gave everything a good cleaning. After letting it sit for a day or two,  the computer finally booted back up and loaded windows, making me think this may be a heating issue?  I do not know. I am not the most computer literate person, so this was getting me into uncomfortable territory. 
  • Details about applications/games affected (including version number)  : it appears to be tom clancy related, but it seems weird to me that this issue never existed before now.  I have seen the computer crash though after it crashed from tom clancy, and during my tests it would then crash just from loading windows.  So maybe it isnt Tom Clancy as the root cause of the problem but a sympton of a potential hardware failure. 
  • Graphical settings used in the application/game (resolution and 3D settings): i normally do 1080p  but i tried reducing resolution on everything. 
  • If possible, include a screenshot or video link of the issue: this is not my video, but the result on the monitor is almost identical:
  • Gigabye Radeon R9 280X flickering/crash - YouTube



I am not sure how to go about figuring this out at this point.  This was my first gaming pc I ever built for myself, with the guidance of a computer wizard friend.

My googling and reading things online seems to indicate it is either a. a gpu failure or potential firmware issue?   or b. a psu power supply voltage dropping failure.

I have no idea how to diagnose it from here, so I am looking to you all for support.



Let me know whats the best way to get to the root of the problem and get this issue resolved.  ITs been a bad week: got laid off last Friday, broke my glasses on Saturday, now this computer issue!  PHEW what a week.   Thank you for your support, and wish me luck!


edit: in further googling i opened the radeon software and tried to set the profile for tom clancy siege, and i set the fans to spin 100% as a test.  Upon itial bootup of the game they do come on 100, but they turn off after 30 seconds or so, and after listening very carefully, i think the fans themselves might be the issue, i dont know if they are ever coming on.  i tried to look in the bios and didnt see any fan related settings.  what could cause the fans to not spin? whats my next troubleshooting step?