2 Replies Latest reply on Mar 13, 2018 12:34 AM by cyrilsneer

    MSI RX480 freezing/blackscreen

    cyrilsneer

      Hello,

       

      Since December my system has been rather unstable. My mouse would stop interacting with icons, then it and my keyboard would freeze before the feed to my monitor cut out then coming back. Sometimes this would happen repeatedly until I rebooted, other times it would end in a bluescreen (MOV_20180111_1821232 on Vimeo).

       

      I replaced my old motherboard (Gigabyte GA-Z77-D3H) and I7-3770 in January and upgraded my RAM, motherboard and CPU to the system below. The problems remained. I brought the system in to the retailer and after running some tests, the graphics card passed stress tests and one stick of RAM came up as bad.

       

      The RAM was replaced and it passed all tests. I did a fresh install on Windows 10 and as soon as the graphics driver kicked in, the problem started up again. I tried using older versions of the graphics driver (16.7.1, 17.7.2 and 17.11.1) but none fixed the freezing/blackscreen.

       

      The only way the system is stable is if I disable the card (physically by disconnecting it or by disabling it through the device manager).

       

      Help.

       

      System

      • MSI AMD RX 480
      • Windows 10 64bit
      • Radeon Software Crimson Edition 18.2.3
      • MSI X370 Gaming Pro Carbon + Bios 1.20, 2017-03-16
      • Ryzen 7 1700
      • Corsair RM850X
      • 32 GB RAM

       

      Message was edited by: Cyril Sneer Vimeo link added

        • Re: MSI RX480 freezing/blackscreen
          dstmnd89x

          I had nearly the identical system running not too long ago, so I might be able to help.

           

          I would also suggest that you monitor the GPU temperature, as the card will shut itself down if it gets too hot in order to prevent damaging the card. This can be controlled and monitored through Radeon Settings.

           

          Do you have another graphics card to try temporarily? Doesn't have to be anything too serious, just for troubleshooting purposes. Is this a reference design card or the Gaming X series card with the dual fans? The adapter itself could likely be the culprit if none of the drivers are fixing the issue. What sort of tests were run on the graphics card when you brought it in?

            • Re: MSI RX480 freezing/blackscreen
              cyrilsneer

              Heya,

               

              Thanks for weighing in. I'll take a look at the Radeon Settings to see if the card is overheating.

               

              I have an old card in now, a sapphire HD 7770 and, for an older card, it seems to be working fine running off of what appears to be the same driver as the RX480.  No freezing, no black or blue screens. A little choppy with some gaming, but nothing out of the ordinary.

               

              The MSI RX480 I have is the Gaming X series.

               

              I don't know exactly which tests were run by the shop as I left the card with them. I know a stress test for sure, and I believe they also removed it from my system and took it for a spin on their in-house testing rig. Beyond that I cannot say.

               

              Cheers