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MSI RX480 freezing/blackscreen

Question asked by cyrilsneer on Mar 11, 2018
Latest reply on Mar 13, 2018 by cyrilsneer

Hello,

 

Since December my system has been rather unstable. My mouse would stop interacting with icons, then it and my keyboard would freeze before the feed to my monitor cut out then coming back. Sometimes this would happen repeatedly until I rebooted, other times it would end in a bluescreen (MOV_20180111_1821232 on Vimeo).

 

I replaced my old motherboard (Gigabyte GA-Z77-D3H) and I7-3770 in January and upgraded my RAM, motherboard and CPU to the system below. The problems remained. I brought the system in to the retailer and after running some tests, the graphics card passed stress tests and one stick of RAM came up as bad.

 

The RAM was replaced and it passed all tests. I did a fresh install on Windows 10 and as soon as the graphics driver kicked in, the problem started up again. I tried using older versions of the graphics driver (16.7.1, 17.7.2 and 17.11.1) but none fixed the freezing/blackscreen.

 

The only way the system is stable is if I disable the card (physically by disconnecting it or by disabling it through the device manager).

 

Help.

 

System

  • MSI AMD RX 480
  • Windows 10 64bit
  • Radeon Software Crimson Edition 18.2.3
  • MSI X370 Gaming Pro Carbon + Bios 1.20, 2017-03-16
  • Ryzen 7 1700
  • Corsair RM850X
  • 32 GB RAM

 

Message was edited by: Cyril Sneer Vimeo link added

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