8 Replies Latest reply on Mar 12, 2018 3:18 PM by kingfish

    AMD Radeon Adrenalin software update stopped working on restart

    zelda412

      Hi everyone,

       

      I have a serious problem for a while, because when I want to update my graphic card with the latest version of the driver (18.3.1), it is a sucess but when I click to "Restart now", Windows displayed me a error message => "AMD Radeon Software has stopped working". So the wizard has shutdown itself and I restarted manually my PC. Then the latest driver has been installed correctly and my graphic card works. But I don't understand: Why do I have the same error when I click to "Restart now" after update, this is not the first time. And that sucks, really!

       

      Here's the full information about the error I've noticed above:

       

      FullError.PNG

       

      Sorry if it's in French because my Windows 10 is in French, but as you can see, it's the RadeonInstaller.exe application that has crashed and especially this file => OLEAUT32.dll (failed module)

       

      Exactly =>

       

      1. Faulting application path : C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.3.1-minimalsetup-180.05_64bit\Bin64\RadeonInstaller.exe
      2. Faulting module path : C:\Windows\System32\OLEAUT32.dll

       

      Can you resolve my issue, please?

       

      My PC (Desktop System) :

       

      • OS : Windows 10 Fall Creators Update
      • Motherboard : GIGABYTE 970-Gaming version 1.1 - BIOS version F2
      • CPU : AMD FX-8350 4.0 Ghz
      • Graphic Card : Asus AMD RX 580 8 GB OC version
      • PSU : FSP S Raider 750W - 80+ Silver
      • Memory : DDR3 Corsair 12 GB - 2100Mhz : 3 slots of 4 GB
      • Driver version installed : AMD Radeon Adrenalin software 18.3.1
      • Display : Iiyama - G-MASTER GE2288HS-B1 Black Hawk - connected to m yPC with DisplayPort
      • Case : Be Quiet Base 600 - black edition

       

      Ce message a été modifié par : Côme DEVOUASSOUX

       

      Ce message a été modifié par : Côme DEVOUASSOUX

       

      Ce message a été modifié par : Côme DEVOUASSOUX

       

      Ce message a été modifié par : Côme DEVOUASSOUX

       

      Ce message a été modifié par : Côme DEVOUASSOUX

       

      Ce message a été modifié par : Côme DEVOUASSOUX