zelda412

AMD Radeon Adrenalin software update stopped working on restart

Discussion created by zelda412 on Mar 11, 2018
Latest reply on Mar 12, 2018 by kingfish

Hi everyone,

 

I have a serious problem for a while, because when I want to update my graphic card with the latest version of the driver (18.3.1), it is a sucess but when I click to "Restart now", Windows displayed me a error message => "AMD Radeon Software has stopped working". So the wizard has shutdown itself and I restarted manually my PC. Then the latest driver has been installed correctly and my graphic card works. But I don't understand: Why do I have the same error when I click to "Restart now" after update, this is not the first time. And that sucks, really!

 

Here's the full information about the error I've noticed above:

 

FullError.PNG

 

Sorry if it's in French because my Windows 10 is in French, but as you can see, it's the RadeonInstaller.exe application that has crashed and especially this file => OLEAUT32.dll (failed module)

 

Exactly =>

 

  1. Faulting application path : C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.3.1-minimalsetup-180.05_64bit\Bin64\RadeonInstaller.exe
  2. Faulting module path : C:\Windows\System32\OLEAUT32.dll

 

Can you resolve my issue, please?

 

My PC (Desktop System) :

 

  • OS : Windows 10 Fall Creators Update
  • Motherboard : GIGABYTE 970-Gaming version 1.1 - BIOS version F2
  • CPU : AMD FX-8350 4.0 Ghz
  • Graphic Card : Asus AMD RX 580 8 GB OC version
  • PSU : FSP S Raider 750W - 80+ Silver
  • Memory : DDR3 Corsair 12 GB - 2100Mhz : 3 slots of 4 GB
  • Driver version installed : AMD Radeon Adrenalin software 18.3.1
  • Display : Iiyama - G-MASTER GE2288HS-B1 Black Hawk - connected to m yPC with DisplayPort
  • Case : Be Quiet Base 600 - black edition

 

Ce message a été modifié par : Côme DEVOUASSOUX

 

Ce message a été modifié par : Côme DEVOUASSOUX

 

Ce message a été modifié par : Côme DEVOUASSOUX

 

Ce message a été modifié par : Côme DEVOUASSOUX

 

Ce message a été modifié par : Côme DEVOUASSOUX

 

Ce message a été modifié par : Côme DEVOUASSOUX

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