AnsweredAssumed Answered

Is my R9 390 the problem?

Question asked by rootkind on Mar 10, 2018
Latest reply on Dec 14, 2018 by lekgreg

Hi guys.

I have own my Sapphire Nitro R9 390 8Gb for a year and a half.

I use it for medium gaming, daily browsing, video and stuff like that.

I've noticed that every time i try to play some video through vlc or windows player, after a while screen turns black and sound freezes, forcing me to press the power/reset button.

I've already tried reinstalling the above mentioned programs, i've also reinstalled GPU drivers and windows itself, nothing worked.

I'm running Windows 10 Home x64.

 

Windows performance monitor tells me this (it's in italian but i thinks it's kinda easy to understand)

Descrizione

Si è verificato un problema dell'hardware che impedisce il corretto funzionamento di Windows.

 

Firma del problema

Nome evento problema:    LiveKernelEvent

Codice:    117

Parametro 1:    ffffcc8ed2bad010

Parametro 2:    fffff80695c0f9cc

Parametro 3:    0

Parametro 4:    1e8

Versione sistema operativo:    10_0_16299

Service Pack:    0_0

Prodotto:    768_1

Versione SO:    10.0.16299.2.0.0.768.101

ID impostazioni locali:    1040

 

 

And also this

Descrizione

Si è verificato un problema dell'hardware che impedisce il corretto funzionamento di Windows.

 

Firma del problema

Nome evento problema:    LiveKernelEvent

Codice:    141

Parametro 1:    ffffcf088f8b24a0

Parametro 2:    fffff80262c3f99c

Parametro 3:    0

Parametro 4:    fd4

Versione sistema operativo:    10_0_16299

Service Pack:    0_0

Prodotto:    768_1

Versione SO:    10.0.16299.2.0.0.768.101

ID impostazioni locali:    1040

 

 

I'd like to point that that actually I remember that this problem didn't happen in the gpu's early life, but actually I can't think about anything I could do in order to damage it.

Outcomes