7 Replies Latest reply on Mar 13, 2018 10:09 AM by Hardwood

    Is my R9 390 the problem?

    rootkind

      Hi guys.

      I have own my Sapphire Nitro R9 390 8Gb for a year and a half.

      I use it for medium gaming, daily browsing, video and stuff like that.

      I've noticed that every time i try to play some video through vlc or windows player, after a while screen turns black and sound freezes, forcing me to press the power/reset button.

      I've already tried reinstalling the above mentioned programs, i've also reinstalled GPU drivers and windows itself, nothing worked.

      I'm running Windows 10 Home x64.

       

      Windows performance monitor tells me this (it's in italian but i thinks it's kinda easy to understand)

      Descrizione

      Si è verificato un problema dell'hardware che impedisce il corretto funzionamento di Windows.

       

      Firma del problema

      Nome evento problema:    LiveKernelEvent

      Codice:    117

      Parametro 1:    ffffcc8ed2bad010

      Parametro 2:    fffff80695c0f9cc

      Parametro 3:    0

      Parametro 4:    1e8

      Versione sistema operativo:    10_0_16299

      Service Pack:    0_0

      Prodotto:    768_1

      Versione SO:    10.0.16299.2.0.0.768.101

      ID impostazioni locali:    1040

       

       

      And also this

      Descrizione

      Si è verificato un problema dell'hardware che impedisce il corretto funzionamento di Windows.

       

      Firma del problema

      Nome evento problema:    LiveKernelEvent

      Codice:    141

      Parametro 1:    ffffcf088f8b24a0

      Parametro 2:    fffff80262c3f99c

      Parametro 3:    0

      Parametro 4:    fd4

      Versione sistema operativo:    10_0_16299

      Service Pack:    0_0

      Prodotto:    768_1

      Versione SO:    10.0.16299.2.0.0.768.101

      ID impostazioni locali:    1040

       

       

      I'd like to point that that actually I remember that this problem didn't happen in the gpu's early life, but actually I can't think about anything I could do in order to damage it.

        • Re: Is my R9 390 the problem?
          Hardwood

          First things first. Take it out and clean it with a can of compressed air.

          Put it back in, make sure the fan(s) are spinning and run GPU-z to find out what temps you're getting.

          • Re: Is my R9 390 the problem?
            mack0y

            What are your specs? Does it happen only when watching video or also when playing games? The graphic card comes with a 'factory core overclock' of 10MHz.  Although I wouldn't think that it should degrade after that time with just an additional 10Mhz, try to set it back to the default 1000MHz temporarily.  Check also the VRM temperatures from GPU-Z when on load besides the main temperature.

              • Re: Is my R9 390 the problem?
                rootkind

                R9 390 Sapphire Nitro 8GB

                I5 - 3470

                Asus B150-M

                Kingston 8x1 GB DDR3 1600Mhz

                FSP Fortron Raider 650W

                 

                VRM temperatures are fine when on load.

                It only happens when i watch videos through vlc.

                Yet, the problem isn't VLC and i'm 100% sure.

                Actually i uninstalled the AMD drivers with DDU and installed the 17.7.2 and it's seems fine.

                Do i have to stick with these and deny any upcoming updates?